Edit: Also Ontario My package status has been stuck on Clearance Event for around 8 days. The DHL clearance event is one update that many hope to avoid. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? Usually, it should takebetween 2 -3 daysif all requirements are met. A private community forum / support group. ago Thankyou for that. That being said, in order to keep the customer updated, DHL provides additional info on the shipments customs status. ago Thankyou for that. Kindly provide us with your order number, please? In addition to the standard clearance event message you are likely to see several times on the DHL tracking page, there are several more clearance-related message youre likely to find. In these instances, you should look for further details on the page to find out exactly what is going on with the package. Additionally, to ensure that all duties and taxes due are paid. Ordered some jewelry from US and it's currently stuck in customs. After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. In these instances, you should look for further details on the page to find out exactly what is going on with the package. USPS: No Secure Location Available (Meaning, Next Steps + FAQ), Tendered At Fedex OnSite (Meaning, Next Steps + FAQ), Amazon Package Delayed In Transit (Meaning + Next Steps), Fedex Operational Delay (Meaning, Next Steps, + FAQ), USPS Package Arrival At Unit (Meaning, Details + FAQ). Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Once your goods are cleared, we arrange for transfer before final delivery. Check the Further Details tab to see what the issue might be, and contact DHL directly. It is a legal necessity for delivery, even for deliveries of a single item. In addition to the standard clearance event, you may come across several additional clearance-related messages. I called and DHL said that US customs picked This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. If it hasnt, then there may be a problem with your package. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. You can reach DHLs contact page by clicking here. If there is an inaccuracy in your paperwork, you could be delayed for this. I called but they are closed now. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. The shipment must be cleared differently than normal. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago If all go well, your shipment should be back on the move in no time. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. However, there are situations where the tracking status is stuck on clearance events. One message youre likely to see at some point is determining customs duty.. Scan this QR code to download the app now. This is the final clearance event message youre likely to see, and its perhaps the most exciting! If it remains stuck on this for several days and nobody has reached out to you, I recommend contacting DHL for more information. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it Be patient, and continue checking the tracking page for updates! Tracking registers a "Clearance Event" once each day. Thankfully, DHL handles this for you. Shipment # is 7069392385. Usually, this is caused by something unusual occurring that doesnt normally occur. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. It just keeps saying that The Clearance process for this shipment is on-going with additional details required for clearance. Although clearance events add delays during importing and exporting of shipments, it is quite normal. Ganbatte kudasai! What Does The DHL Clearance Event Mean & How Long Does It Take? Thankfully, this is a normal process, and does not mean that anything is wrong. It could also be that it has been addressed but is yet to be updated. Why is your DHL tracking stuck on the clearance event? In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. Same here, it seems DJI is not doing proper customs work. Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. Thank you for your patience. In most cases, it means that DHL has been unable to address the issue with customs. WebUnfinished Consignee and Shipper Information. According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. Been days now and not moving. The shipper has lied about the value of the shipment contents (to minimize duties.). Please let us know what happens. 3. DHL is a shit list carrier. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. But what exactly does it mean, and how do you go about it if you come across this update? It is a step that all international shipments must undergo. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. If all goes well,your shipment will be released and should be updated on the tracking page. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". I hope you enjoyed reading this article, if you did, you should also see what en route to DHL eCommerce distribution center means. Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. In most cases, between 2 3 days, the shipment is released after it has been sorted out. Fingers crossed! So, just have patience and keep checking the status of the shipment. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. Typically, if you click on the Further detail button, it will say Shipment has been given release by customs when this happens! However, if either one of the two is incomplete, you may come across additional info. So, what does clearance event actually mean, and is it something to be concerned about? Copyright 2023 DJI All Rights Reserved. James is the owner of JamesMcAllisterOnline.com. That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. That being said, DHL provides more detailed information about your shipments customs status. If there is an inaccuracy in your paperwork, you could be delayed for this. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. This page may contain affiliate links. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. Hi I have been having this issue for 2 weeks now. WebDHL Express manages the majority of queries from the customs authority on your behalf. In this article, I will explain what the DHL clearance event message means, and highlight additional messages that come with the clearance event message, what they mean, and what you ought to do. If you attach the wrong paperwork, it will be delayed. I called but they are closed now. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. Required fields are marked. Jump to the last page In most cases, it means that DHL has been unable to address the issue with customs. It's been like this for a week. This may also be accompanied with a message that says, a clearance other than standard customs entry is required for this shipment.. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. ago Going into 2 weeks now, mine is upwards of thousands. Thankfully, DHL handles customs clearance on your behalf. Is there anything else I should try to do to solve this mess? WebWhy is your DHL tracking stuck on the clearance event? This subreddit is not officially affiliated with DHL or its subsidiaries, but we do have verified DHL employees monitoring posts. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". 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However, there are situations where the tracking status is stuck on clearance events. ago Am not sure either I also already pay for import duty last The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it I called and DHL said that US customs picked If the address or name is incomplete, the shipment will be delayed. The carrier will have to figure out how the shipment should be dealt with. Has anyone ever seen this before? We'll try our best to help you from the team designated for any assistance and important updates. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. I pleaded with the seller to send it using FedEx but was unsuccessful. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? Edit: Also Ontario The description of the packages contents were vague or undescriptive. It's been like this for a week. Can someone check on this for me please? If you attach the wrong paperwork, it will be delayed. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon.

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