Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Their store staff is clueless and only interested to sell sell sell. Shop a . DHL even sent us an email to forward to Fendi. Really hope it can be customise. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. Definitely a brand to completely avoid. We stand with our colleagues, friends, family, and with all people of Ukraine. Ive just called customer service as my phone ring socket suddenly broke last week. 18 complaints closed in the last 12 months. BBB is here to help. If you prefer you can send us an email by filling in the form below. 2. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. The rep then told me to call the toll free number. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. I made them aware that their return policy is 3-5 days to verify the item after it is received. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. 885058 I contacted the customer to say we had their parcel and asked if they had received ours. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. The service is available from Monday to Friday, 9am to 6pm AWST. I was never contacted by the business for resolution. I have proof of return and followed up with Fendi on the return. i'm so sorry this had to happen to you. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? You are using an out of date browser. We were told after they examined the slides that these tears are characteristic and not a defect!! You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Absolutely one of the most third rate customer support from among the top brands. The item was received on 10/11/2022 at the warehouse. Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. It may not display this or other websites correctly. I received a refund for the item that I did not note as being defective. *** completed their investigation on 10/26/2022. I'm curious what it looked like. Kim Jones joined her in 2020. FASHIONPHILE is not affiliated with Fendi. 1-855-SAVAGE X (1-855-728-2439) 24/7 If you no longer have the card, contact Fendi customer service for advice. The item was bought in August 2021 and has a 2 year warranty. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. 1-888-TOM-FORD. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. Will definitely not be repurchasing anything Fendi! Are you sure you want to remove the following item from your Bag. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. Companies can ask for reviews via automatic invitations. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. They just keep sending the wrong paperwork to send back so DHL won't take it. I immediately took a pic and emailed fendi. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. I called customer service in new york and got no satisfaction. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. Some of the add-ons on this site are powered by. Now Im stuck with damaged tights ( which cannot be repaired). 300K+ Plugin Users 47.6177115,-122.2034444 Products. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Are you guys at Fendi serious?? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. Saturday: 10am-7pm EST. Three month on still trying to send the earings back to Fendi and waiting on a refund. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. I would never ever buy from this company again!! 6. One would guess that providing official proof of purchase info and images of said issue would prompt a response. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. Really disappointed - will not be purchasing again. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. Don't buy from their boutiques, stick with the Department stores, they value our business. i cannot believe this company is doing business in this matter. I was told that the concern would be forwarded to the warehouse. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. The item is still in warranty so I am hoping no trouble. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Be aware before buying anything from their online store that you will be left alone if any issues. FIND A STORE. The opening of the first FENDI boutique a handbag shop and fur workshop followed. Claim your profile to access Trustpilots free business tools and connect with customers. @fendi. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. We will reply to you as soon as possible. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. Problem still not resolved after spending over $600 on crap glasses. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Its been 10 weeks and Ive heard nothing. Monday-Friday: 9am-9pm EST. There was an issue with the delivery of my items. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where.

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