Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. Postponed events: For shows that are rescheduled or have plans for rescheduling, ticket holders usually dont have to do anything if they still plan to attend on the later date. As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. You can also reference our website and Facebook events for up-to-date show information. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Here are 8 tips for writing great reviews. Please provide your business email which will be use for claim procedure. Theyll also need to get the AXS app. The technical service of the service has previously stated that it is working on troubleshooting. Postponed shows that are trying to reschedule, such as the Ordways The Color Purple, will provide seats to ticket holders for the makeup dates. There is much to discover in and around Saarbrcken. If your event is cancelled, we'll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement). Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian with proof of guardianship. You + a guest can enjoy free admission to any show at First Avenue, 7th St Entry, Turf Club, or Fine Line taking place on your actual birthdate (valid legal ID required; private events excluded). Hinsichtlich der Busverbindungen To do this on the date of the concert! AXS Where is my refund???? Despite the difficulties, the service managed to raise the rating after a difficult period. This "sale policy" is BS and incredibly shady. Customers complain about transaction failure situations; sometimes payment is difficult to make for technical reasons. Then I applied for my PA pass so that I can have a carer with me (without which I would be unable to access the event). The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. If you see a Sell button next to your tickets in your account, you can sell them! You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. . To read the updated Privacy Policy, please. No weapons of any kind will be allowed on the premises. I am now discussing this matter with trading standards. The information that the site sells illegal tickets has no basis. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. I found it astounding considering the size of the event & how many people they must be dealing with. 2023 Trustpilot A/S. I jumped through hoops trying to my tickets refunded.. As a reminder, please check individual concert and event pages for specific details, as some artists may have different requirements than our general venue policies. !!! This policy may change depending on the performer or at the discretion of management. We really need our e-ticket email now. Be the first to know. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Fans wait for hours only for all the tickets to be sold out instantly. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. AXS Mobile ID not only reduces the need for paper tickets, but is our response to unfair secondary ticketing practices. First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. 425 W 11th St #100 Los Angeles, CA 90015-3467. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. 10.00 Uhr bis 18.00 Uhr, Sobald Sie die Vorschaukarte anklicken, entsteht eine Verbindung zu Google mit der Akzeptanz deren Datenschutzerklrung. Yes, according to most users, you can trust the service, since it is legit reliable and safe. Persons under the age of 21 may not attend 21+ events at the Turf Club. Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! AVOID AT ALL COSTS. No solution offered by your team. If you place an order with no pre-order items, and you havent received it within ten days, please emailinfo@first-avenue.com. BBB is here to help. All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions. Any items left in coat check or lost and found over 14 days will be donated. The Palace Theatre has a General Admission Standing Room Only floor there are no seats in this section. Well thats a bummer. As a disabled person wanting to access an event, Im so grateful to have had such wonderful assistance through the process. Front row or on the aisle? She resolved the issue so quickly and was very kind and polite! If you travel without a valid ticket, you must pay 60. They do not commit. I received an email from AXS saying that I would be reimbursed for the difference in price for the tickets after 30 days. We notice that your web browser is out-of-date. Two happy customers here - and will totally book through AXS in the future! The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. In 2021, the service turned 10 years old. Unfortunately, no. They could benefit from fans pre-purchasing tickets during this downtime. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. After completing the account information, you may buy, sell or manage any seats in your account. Re: Order Number: 1010436609.The worst customer service I have ever encountered. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Best Ticket Broker! Eventhough we didn't have to wait all that long. Not sure why they do it. Read more about them (available in several languages) at the ZKE: Zentralen Kommunalen Entsorgungsbetrieb. Also, look for an email from First Avenue prior to the show confirming any relevant policies. Youll be able to transfer money to your bank from your account on AXS.com. It is worth remembering that you do not need to believe all the negative comments in reviews and accusations of fraud. From Monday to Friday from 09:00 until 03:00 on the following day. You can find more information in the Citizens Service Booklet (Servicebuch fr BrgerInnen): And in the brochure Help for Women in Conflict Situations (Hilfe fr Frauen in Konfliktsituationen): Phone: Don't get scammed, Need to file a complaint? Appreciate any help you can offer to allow me to resell as a minimum. Please note that due to artist requests, some concerts and events may still require proof of vaccination, or negative test results, or will have mask policies in place. Customers note that the support staff are very attentive, polite and help to sort out even the most complicated situations. After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. If youre still looking for tickets, you can check the AXS Official Resale page. Thanks to them we have been refunded for tickets that were purchased for the C2C event in March 2024 after the site had crashed during the Early Bird booking and whilst my original tickets were in the basket, disappeared and showed only the top tier tickets available. BBB Business Profiles may not be reproduced for sales or promotional purposes. So I guess I'll be leaving one devastated child at home. DO NOT BUY FROM AXS. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You will receive an email when your package has been shipped. Buying for future events: The shows must go on, and eventually they will. While mask wearing is optional, we strongly encourage any unvaccinated patrons to wear a mask when at our businesses. The tickets sold on the 24th and the event was on the 25th March. However, you will have to and may not be able to! There were 43 people in line before us. Plans can . Cloudflare Ray ID: 7c0dc9822c072d1d Friends have 2 days to decide whether they need tickets. Send this article to anyone, no subscription is necessary to view it, Anyone can read, no subscription required, See For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. Today AXS is one of the companies that have the highest protection against fraud. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Sign into your AXS Account and click Listings, Valid, State-issued, Drivers License (not clipped or punched VOID), Valid, State-issued, Identification Card (, The name of the item you received in its place, A clear photograph of the item you have received, Masks are final sale and are not eligible for returns and exchanges, Sale items cannot be returned or exchanged. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. There is also a special chat window on the site where you can communicate directly with assistants. We may update policies on a show-by-show basis per artist or band request. AXS Mobile ID allows for convenience, flexibility, and security. x. Your review is recommended to be at least 140 characters long. Need to find a different location? When selected the higher price, was told this was no longer available. Das Studierendenparlament hat in seiner Sitzung vom 16.04.19 beschlossen, die Strecke Saarhlzbach-Trier und zurck wieder aus dem Semesterticketvertrag zu lsen und das Ticket damit 9 gnstiger zu machen. Lefts face it: Hardly anybody is buying concert tickets right now. I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. This is actually a good deal if you regularly turn to these sites for tickets. AXS won't give the seller their money until after the event takes place (which is over a year away) yet they charged both of us for said tickets- how much money are they holding onto when they unethically keep the money from the sale of your tickets and got paid twice for each of these tickets. Some venues and artists are offering refunds to fans who want out in the meantime, but mostly these tickets are still valid and not voidable. Open the App and sign in to see your tickets. Or consider buying gift cards or merchandise such as T-shirts from these venues and artists websites as another means to support them. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Tickets for a concert in July went on sale less than 2 hours ago, and already are on AXS for resale at OUTRAGEOUSLY inflated prices. If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. Horrible customer service, hope their business shuts down before they STEAL more money from people. Five star +!! This includes platinum tickets and other seats with inflated prices bought through Ticketmaster; all refunds are given at the price you paid. After that, the tickets will be theirs to use with the AXS app. It was impossible to select more than 2 tickets. Agoda customers are outraged that the fees are increasing in price. For more information, please see our The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). For one, some ill-informed or panicky fans are trying to unload seats via resale sites such as StubHub, so seats for questionable big gigs like the Rolling Stones May 16 date at U.S. Bank Stadium can actually be had for face value or less (and the Stones are likely to reschedule if need be, as they did last year after Mick Jagger underwent heart surgery). C2C have a non-return policy and non-resale policy until 2 weeks before this event - causing us huge financial strain. Your tickets to the original event will be good for the makeup show. Best, The AXS Team. Now they're assuming everyone has a friend to go to a gig with as well as a smartphone and data connection.I actually prefer paper tickets as well, as it's not a technology that can go wrong, and they're a nice memento. Thanks to this technology, the platform sells tickets either under its trademark or other well-known trademarks. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. I bought tickets to see Breaking Benjamin and Papa Roach.. Then just a week before the show Columbus Ohio made Covid shots mandatory. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Concert tickets are still being sold to gigs as early as the beginning of next month, and new concerts are being announced for the summer and fall. Once we were in the chat the respons was very quick and our problem (not receiving an email conformation) was solved immediatly. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. By clicking Next, you agree to the AXS.com Terms and Conditions. Our standard policy allows cell phones and small point and shoot cameras only (no detachable or telescoping lenses). Customers of the service often ask questions about ticket cancellation. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. When fans have tickets they cant use, they list them for other fans to buy. Fans certainly wont be shortchanged and can still seek refunds or team credit if and when games are officially canceled or rescheduled. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you do not currently have an AXS account you will be instructed to create one during your purchase. Tired? First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. Ticket machines are located directly at the tram stations. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Scripted call center response - not able to offer any support. Chris Riemenschneider Weekly and monthly tickets are available at Saarbahn ticket shops/customer service centres. Nope. I will not be using either Stubhub or AXS ever again. But was sold the worst possible tickets right at the back of the stadium?? A ticket is required for all persons 2 years of age or older. It goes against our guidelines to offer incentives for reviews. Yes, the tickets are legit. They never responded to any of my requests. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesotas Vaccine Connector HERE. For other states, find Immunization Information Systems contact information HERE. If you have a mobile ticket it can not be transferred even if the person you brought it for died. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. A variety of tests will be accepted, including from the Minnesota Dept. All policies are subject to changes or updates. 173.236.224.153 E-mail: smiller501 Forumite. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. I did this and once again radio silence! ******* will also be getting a complaint. You cannot buy a ticket inside of the tram. Semesterticket - a model of solidarity. The companys employees prefer not to disclose details of exactly how they do it. Such symbols include, but are not limited to, the Confederate flag. The exact date of the company's profitability is not disclosed, however, it is known that after the crisis of 2019, the company's revenues began to grow again. and our AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. Below you'll find an important update on COVID-19 and your events. That means good seats should be plentiful to most upcoming shows. Well guide you through the process. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. If you need medical seating, another entry in this section provides instructions. . Anything discussed is confidential, and the services are usually free. I sold 4 tickets to an Elton John gig at the O2 last November, the show was 3 weeks ago. You may place two separate orders if youd like your in-stock items to arrive earlier. You may also review your transfers and purchase history at AXS.com. It is totally outrageous how they have kept my money for 7 months and counting! 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! Bought your tickets at the venue's box office? Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery.

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