Sign in. 4. It works, downloads email and folders. 21-02-2020 During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Matt-S. Do nothing does not help. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your 15h08. 21-02-2020 If so, please click on the link below and follow the steps in the "Add an account using advanced setup" section and see if that helps resolve the issue. (Email works fine on laptop). If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. How do you rate BT over the past 3 months? Fast, easy checkout with Shop Samsung App. 02-11-2019 Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. Type inthe email address you want to add. I added a new account and chose other when asked for type of account e.g. You shouldn't be using Yahoo servers. When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. He's been writing about the tech for the past decade, and he loves to explain technology in simple words. . I am aware of the link below. I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on Gmail 5 steps. 12h05. All Rights Reserved. 0 4 193 Last update 29-04 . !. I have recently deleted and reinstalled the Android app, yet the problem persists. Website health monitor DownDetector registered thousands of reports on Thursday. on It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. BT support said known SIP outage. Teddy_B, call Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices . I assume you are not using VPN, and a standard access. In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Type in the email address you want to add. Hi Peergint, Greetings. Like all apps on your device, your email app saves data and cache files on your phone. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. If you can't receive email on your iPhone, iPad, or iPod touch, If you cant send email on your iPhone, iPad, or iPod touch, Jun 3, 2020 12:44 AM in response to declan195. You use Android 6 or above. When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? BT internet email problem Hi. You use IOS 11 or above. If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. Bills & Packages omissions and conduct of any third parties in connection with or related to your use of the site. in Email by BlueMeany. 14h18. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. Re: Mail apps not working. Looks like no ones replied in a while. Via There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. You'll see how much space your email app uses. similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue It sounds like you are having some issue with your Btinternet account. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). Thank you for reaching out! Select Manage Accounts and select your email account. Confirm that your incoming and outgoing email server addresses and ports are correct. It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. Does anyone have any other suggestions please?? If you want to be able to access all thecontacts in your email account while using the BT Email app: Learnwhat BT Email error messages meanand how to fixyour issue. Check the official Apple may provide or recommend responses as a possible solution based on the information Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Keep me signed in Help > Create new Email address > Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. I am having the same problem. free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? 1-800-MY-APPLE, or, Sales and You could have seen the service. - No need to worry - our world-class cyber security protects your email to give you . Let's have this matter isolated and address it as soon as possible. - edited Apple users can update their operating system by going to Settings> General> Software Update. Press and hold the Power key or Side key. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. on 14-06-2020 13h47. Iris detection not working on Samsung phone. If you can't find the app it means it won't work with your phone. Other times, it could be because your Location is disabled or because you are not using the best Location method. I have spoken to bt and went through deleting and adding back my account but does not work. This option works just like the regular sync, except you must manually go into the settings and tap an option. If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. To start the conversation again, simply At some point during one day a couple of weeks ago, the following issues seem to have started: It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! declan195, Cannot send mail The sender address was invalid. Jamie Lappin-Place No WiFi since around 8am this morning in North Wales. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I also depend on the app to sync my contact and calendars from another source. Tap the Account sync option to view all features that you can sync. 15-06-2020 Also make sure you're using the latest operating system for your device. I have a problem with BT Deleted my previous bt account and yahoo account. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. Go to Settings, select Accounts from the left hand menu and click Add First of all Outlook the app has no connection with Outlook.com the service. 13h18. 01-11-2019 I suspect that this is a BT problem, rather than an Apple problem. iOS 12, Jun 4, 2020 11:45 AM in response to declan195. This is so irritating as it has worked ok for years, and now they have super improved it !! You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. Step 2: Restart your device Step 3: Check your settings Check if. 15h13. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . Bradley Foulkes Internet n wifi down in clacton. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Easy sign-in, Samsung Pay, notifications, and more! * For Samsung Supplies information go to: * For S.T.A.R. StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of on I get various errors messages, one on f which is to re-enter my password but in settings but it sends me round in circles. Mahesh is a tech writer and editor at MUO. If it's a problem with the Mail app on Windows, let's fix it: Settings > apps > apps & features > select the Mail & Calendar app from the list > click the three little dots > advanced options > Repair. Welcome back to the Community and thanks for posting. on Announcements, Guides & Community Updates. User profile for user: Some of the images are offputting and not what I want in my emails eg sinister close up facial image of man in black balaclava (to sell home alarm systems). Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. Thank you, I have also reset my account. User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. Remember to update the password everywhere else you use that account whenever you change the password. Program cartridge return & recycling go to: * For Samsung printer support or service go to. I also have email access on iPad through Apple's native mail app, all with no problems. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. So the question is, when will my Yahoo! Youll generally find this in 'Settings' or 'Tools'. Click Save, 1. Can I cancel the BT package that I've ordered? They said that server settings were to be Mail.btinternet.com but they were that anyway. 16h12, Announcements, Guides & Community Updates, Awful brand-new email app on Android - "We've updated you to our new, improved BT email service". bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. There are several reasons why your phone may display a message that says "Cannot Connect to Server" when you're trying to access your email. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. Announcements, Guides & Community Updates. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. However the app does not allow any SSL or authentication settings to be viewed or set. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". - edited User profile for user: The first time you use the My BT App, you'll need to log in using your BT ID and password. If you're still having problems, you can try deleting and re-installing the account. Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. Very frustrating! Saying it's new so that must be the problem. I'm still on BTYahoo and I've just set up a test account using Outlook for Android and it worked fine. Then, re-add the same account using the option in your email client. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. If you like, you can write something under Descriptionto remind you which email this is (e.g., "My work email") Please try again later. 14h52 We're working on fixing this, so keep an eye out for a new version of the app. BT Mobile mostly serves professional clients. only. From other posts on the forum, it is beginning to look like the problem is with Outlook for Android rather than BT for once, particularly as other clients appear to be working ok. Are you using the correct settings on the app? If it still doesn't work, click Restore. Hoping for 4 hour resolution. Using Safe mode will help you figure out if the email app is causing issues with your phone. When you make a purchase using links on our site, we may earn an affiliate commission. If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. 02-11-2019 I am not using the Yahoo settings for the app. 12h17, I've downloaded the BT app and am now receiving my primary email on it. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. Go to Settings -> Manage Accounts -> Add account 2. I also have this problem since BT super improved my email last week. 21-02-2020 Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). Sorry to hear that you are having problems with the new BT Mail app. Email as a contact option was discontinued as of April 3rd, 2019. BT Mobile mostly serves professional clients. Many clients offer plenty of great features to aid with your productivity, so don't be afraid to poke around in the settings. Select Change mailbox sync settings > Advanced mailbox settings. Your phone will begin to sync your data, including your emails. 15-06-2020 Apple disclaims any and all liability for the acts, provided; every potential issue may involve several factors not detailed in the conversations on What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. any proposed solutions on the community forums. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). on In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. Please take our brief survey. Before you can log in with your BT ID, you'll need to activate it. I have checked I am using the correct servers etc. 2 Replies 86 Views. I have posted the problem on the BT Community, but have still to receive a reply. Password Show. 02-11-2019 on Download Microsoft Outlook Mozilla Thunderbird Fix a problem | BT Help Help and support Email Fix a problem What can we help with? Please stop 'protecting' my email account BT!!!! This will synchronise the devices and may fix the problem. If so, justdownload the app for Android If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. Please check our service status pages>. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. However zoom of emails is poor and scrolling is overly sensitive, so you can easily swipe between. Many customers find that resetting their password fixes their log-in problems. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. account be migrated and will it proved to be the solution. I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. This forces your email app to sync, find, and download new emails to your device. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Forget the BT mail app, use Blue Mail. I spoke to BT who have had a lot of complaints they said . So when you change your password, its important you also update all of the devices you use to access your email account. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. New updates fix many existing bugs in the app. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. When I took the advice to change my password, my Yahoo app that had been working ceased to function. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Confirm that your incoming and outgoing email server addresses and ports are correct. Ok, I won't say use "Other", but that is the correct one - e.g. 21-02-2020 You've been upgraded to our new BT Email service. Whether you need help in setting up an email client or with using BT webmail. You've been upgraded to our new BT Email service. 16h36. 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on Sorry, there is insufficient stock for your cart. For a comms company, they really are sh1t! selection. 2012-2023 Ookla, LLC., a Ziff Davis company. To do this, you'll need first to remove your email account from the app. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter.

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