Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Leave the Archive. By browsing this website, you consent to the use of cookies. You are viewing the PayPal Community Archives. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Payment is made via the Amazon.com website. Really confused how this can happen. Temper your approach. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. How does paypal know that what you received back isn't what you sent? While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Assign value in a principled manner. When you make a purchase using links on our site, we may earn an affiliate commission. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Listing is fairly easy on Depop. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Select the transaction youd like to refund > tap Refund. This application is not endorsed or certified by Depop, Inc. Using tracked shipping is a great way to create trust between you and the buyer. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. You can find vintage pieces on Vinted, but they're certainly not as common. To send a full refund, follow the steps for Full refund. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. As resellers, we all want the perfect sales experience from start to finish. Mention relevant aspects of the transaction such as dates and place of delivery. I am going through this now. I will sue them all. We may suspend an account for any of the following reasons: Prohibited Items. Meet-in-person transactions. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Here are attributes to include in your listing: Secondhand shoppers are savvy. Thanks for your submission to r/Depop ! 3. Will Depop ban my store for using Sales Bot? My ad states "Try before you buy, Sold As Is, No Warranty. " Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. How to avoid common Depop scams and fraud while selling on this popular marketplace! When you make a purchase using links on our site, we may earn an affiliate commission. However, all purchases done outside of this are at your own risk. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Its easy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Find the purchase payment you would like to refund and click Details. This application is not endorsed or certified by Kidizen, Inc. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. Vinted does not charge any fees for selling items. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. List Your Items on Depop. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Tap > tap All sold items. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. If you want to sell items on Depop, the process is very simple. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. How do you handle a customer requesting a refund? This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Mercari is a trademark of Mercari, Inc. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. This makes it sound like they've probably deleted their paypal account too? - made sure not to do it through friends & family because I know people get scammed that way so often. screenshot of the completed refund in your PayPal account) The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Is it likely that I'll win my money back without the screenshots attached? There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. By browsing this website, you consent to the use of cookies. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Depop allows you to send and receive money by linking your PayPal account. Explain why you want to return the item. Tap > tap All sold items. 10 Great Marketplaces Every Reseller Should Consider. Through the Depop website. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. He came and tried it. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. When a website offers this, it is known as Buyer Protection. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. I can affors to lose 100 percent of my sale. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Tradesy is a trademark of Tradesy, Inc. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! This application is not endorsed or certified by Mercari, Inc. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. But how do these two apps differ, and which should you use? At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Besides contact details, the page also offers a brief overview of the app. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide.

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