SSE Energy Services is now owned and operated by OVO Energy. You can also use Down Detector, a third party outage tracking tool, to see if theres a reported problem with SSE broadband. If you cant see any report of a network issue, then you should contact support. But if there is a network problem youll have to wait for it to be fixed - phoning customer services wont make any difference. You can write to them at: SSE Phone and Broadband, Customer Service, PO Box 230. Full details can be found on SSE's website. SSE also offer a Fix & Fibre deal for broadband and energy customers to combine utility bills. SSE Broadband offer a number of ways to get in touch with them. Doing this in a timely manner will let you and SSE work out new payment plans that can include smaller payments over a longer period; topping up your Direct Debit payment with additional card payments; even arranging a payment holiday. You should make it out to SSE and write your gas or electricity account number on the back. By continuing to browse, you accept the use of cookies. The best thing to do if you have problems with your SSE smart meter is to contact SSE who can either walk you through things you can do or send an engineer to fix the problem. If youre having difficulties paying and are on certain benefits, you can set up a Fuel Direct. This is something to watch out for when comparing broadband deals, along with checking whether ISPs pledge to keep monthly costs fixed for the length of the contract. SSE do not offer a basic copper broadband plan to their customers, nor have they moved into ultrafast broadband packages yet, so the only options available to customers are superfast deals. There is also no charge if you cancel by 5pm on the day before the service is due to start. For customers looking for a broadband deal where prices are locked for the duration of their minimum term contract, SSE broadband plans fit the bill. Some of the benefits of My Account to SSE's energy clients are as follows: It gives access to your account number. As soon as you get your broadband set up at home, login to your account pages to make sure you're happy with everything. The easiest way to pay your bill is through a direct debit. All SSE contact numbers that start with 0345 or 0333 are included in package mobile and landline minutes, so are free for most people. Having a smart meter that isnt smart can be extremely annoying, especially when it means having to manually submit meter readings again. OVOs retail division acquired that base in 2020 and has retained the brand under licence). Some of SSE's budget broadband rivals do charge setup or installation fees, sometimes called postage and packing fees for the router. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Twitter can be a useful route for complaining as its public, and you might receive a fast response. Switch now. *Show terms & conditions. Delivering a network for net zero and our future energy security, Joining European leaders to unlock the huge offshore wind potential of the North Sea(s), SSE responds to the Scottish Governments Vision for Scotland prospectus, SSE to help decarbonise 5000 homes in major London retrofit project, Worlds deepest offshore wind turbine foundation is installed in Scottish waters. It can be a long process, trying to get hold of your energy company when you have a problem. You must notify the energy supplier when you move out of a home or move into a new one that it supplies. For any network issues including power cuts, please call 105 and for any network general enquiries or connections please call 0800 048 3516. There are two SSE apps you might want to download. The app has been very well received by customers that have downloaded it. Switch off all of your gas appliances and turn off your gas by the isolation switch. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest. Estimated Annual Bill 3,450.12*. From 47,097 reviews, including energy reviews. For general enquiries about broadband, call 0345 071 9886. Because you have to do this regularly, it might be better to register for an online account using your SSE account number to save you time and having to fill out the forms every time. You might also have to pay a higher set-up fee. Switchboard: 01738 456 000We sold our energy retail business toOVO Energy in January 2020. For more help with internet problems, you can read our guide to troubleshooting broadband. For help with the app, you can call 0345 026 2658. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Alternatively, you can give Utility Switchboard a call for help switching on 020 3992 7717 and we can do the legwork for you. Matt has been working with Broadband Genie since 2009. If you have a general query or a breakdown issue, or if you are thinking of switching or moving homes, use the following SSE contact numbers. The only card youll need is your payment card. Once theyve been submitted, you can see how much youve used and spent instantly. SSE broadband plans are available with a choice of two average speeds: their Unlimited Fibre Broadband offers speeds of around 35Mb while their Unlimited Fibre Plus Broadband provides speeds of around 63Mb. Each section contains relevant contact information for the department specified in the section heading. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Unfortunately SSE Broadband live chat is not currently available for broadband customers. WebBookmark our SSE broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts. It becomes slightly more complicated if a household is on an entirely different broadband network like Virgin Media's cable network or the full fibre network offered by Gigaclear or CityFibre. Enter your postcode to see what's available in your area. MAYOLY SPINDLER Committed to your health. Get in touch. Customers already taking their energy from SSE on a variable tariff will receive a 75 credit to their energy account if they sign up to Unlimited Fibre or Unlimited Fibre Plus. If youre experiencing faults and you need assistance, call 0345 678 0051. If your new house has a prepayment meter, you should call 0345 600 2006. Many people have complained about how long it takes to contact SSE, so weve got all the right numbers in the right place to make the process go a little smoother. If theres nothing on there, then you can also use Down Detector. In the table below we have listed the phone number and email address for all SSE companies. Get in touch with SSE at @YourSSE. Here are a few ways to fix your landline if it's being unreliable or if it's broken. Lab 8 (IP Load Balancer) - In this lab, the http requests from different clients will be directed to different pre-defined http servers. The minimum term for SSE broadband plans is 18 months. We don't have independent testing showing how fast SSE broadband deals are in real-life, but it's important to remember that ISPs are only allowed to advertised speeds that can be achieved by at least 50% of customers during peak evening hours. And for those customers experiencing hearing loss who have a textphone, you can call 0800 622 839. Whats involved, and what might it cost? Cookies used for marketing and advertising purposes. Voice search Help topics Energy Boilers & Heating Your account Contact us Emergency help Billing & payments Phone Payments We finance ourselves through the prescription and advertising of products, This compensation does not influence our opinion, nor does it change the order in which the providers appear. Get in touch with SSE as soon as possible to discuss your account by calling 0345 070 7395. about cookies and how to manage them. There are a number of things that could be wrong with your smart meter, each with a different solution. In the table below, you can follow the options to quickly reach the right person. When you call, you will need to follow the IVR to reach the SSE Broadband customer service representative who can help you. If you no longer require broadband, youll need to contact SSE to cancel. SSE is a small broadband provider which has been part of the OVO group since 2020. All rights reserved. Using this guide you'll be able to fix some common problems with SSE broadband yourself. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). You can call the Ombudsmanon 0330 440 1614, text or phone on 0330 440 1600, email osenquiries@os-communications.org or go online at ombudsman-services.org/sectors/communications. SSE's electricity and gas supplies are separate from its broadband provision. SSE Energy Services is now owned and operated by OVO Energy. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. This cuts the monthly price of SSE broadband plans as well as providing a 5% reduction on fixed price energy costs. Prepayment meters are a great way to pay if you have debt with your energy provider or want to take control of your budget. WebContact details SSE Phone & Broadband Phone number 0345 026 7045 Lines are open from 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays Customer Services You can also email [emailprotected] or write to:SSE Phone & Broadband Cancellations Remember, however, this won't give you a complete comparison. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Lines open at 9am, or book a callback now Add your own review of SSE 495 Customer Reviews over 13 pages 1 2 3 4 5 6 7 8 9 Next Last Most Recent SSE receive an average score of about 3 out of 5 stars on review websites across the internet. It means that as soon as you spot a problem you can contact SSE and work out how you'll receive any repayments you're due. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! SSE broadband deals offer two superfast fibre broadband packages to customers with speeds of either 35Mb with Unlimited Fibre or 63Mb with Unlimited Fibre Plus Broadband. As well as SSE, the company trades under different names in different areas of the country. If you email or call them, your complaint should be resolved in 5 working days, so its always best to try the original complaints number first. Registered number: 05628680. Here you can find all the SSE contact information you may require to get any query solved. By continuing, you agree to our cookies policy. Both lines are open Monday to Friday, 9am to 5pm. Resolver Compare finds offers from different providers so you can choose the plan that is most suitable to your needs. If you would like to get an estimate of your households energy usage to help you budget, plan and save, use our energy consumption estimator. Overall, the Technicolor is a decent router that will cope with the demands of superfast fibre broadband around the home. In this article, we SSE has a 28-day notification period unlessyou switch to anotherprovider, in which case the switch will usually be completed within 14 days (you may be charged for the remaining days depending on the status of your contract).

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