You can find more information about the processing of your data in our. WebZwilling.com will accept your return by mail for unused items only. Enter the order number and email. EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE: This warranty does not affect your statutory rights and remedies. You will receive an email confirmation with a link to finalize your sign up. ZWILLING J.A. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. Cookies may also be used for retargeted advertising. However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. Learn More $89.00 Offers may be used only once unless otherwise specified. Please allow 4-6 weeks for the inspection process and return delivery of your product. For any questions concerning warranty please click here. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. We cannot apply a promotion to a previous purchase. In the interest of safety, please avoid attaching adhesive materials directly to the product. On Select Products The company reserves the right to fully examine any cookware products that users claim are damaged or not functioning correctly before they will repair or replace them. There is a search bar located in the top right hand corner of each page. In the interest of safety, avoid attaching adhesive materials directly to the product. ], Can A Ceramic Pot Go On the Stove? A $44 Value! If you have any additional questions, please contact Customer Service at 1 (914) Bob Kramer offers sharpening & reconditioning services exclusively for owners of Custom Kramer Knives. The offer may only apply to certain price points or select products. Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. The following compares the warranty details (available 13 Jan 2020; US contact details).BrandWarrantyCoversProvisosFoundContactLe CreusetLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsOn official website877 273 8738CalphalonLimited LifetimeCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 809 7267LodgeLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsNot on website423 837 7181 orContact FormZwilling (Staub)LimitedCovers defects in material & workmanshipNormal home use;Normal home use;On official website1 (800) 777 4308GreenPanLimited Lifetime;2-yr on nonstick coatingCovers defects in material & workmanship; defects in the non-stick coating covered for 2 years.Normal home use; Follow use instructionsOn official website914 372 7777T-FalLimited Lifetime WarrantyCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 395 8325XtremaLimited10-year Warranty; Special replacement warranty for damage from misuse involving discounts up to 50% off.Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cookingNormal home use; Follow use instructions; Doesnt cover lids.On official websiteEmail to contact page. Zwilling reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites. If you wish to see the status of your orders, please log into your account and look under order history. All received returns will be processed as a return and a refund will be issued back to the original form of payment. my buyers guide on nonstick ceramic frying pans. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. Since 1731- Beauty tools of excellent quality and design. WebThe ZWILLING Enfinigy series. Please be aware that the warranty details are subject to change by the company at any time. Xtrema and Staub. On Select Products If you forget your password you can click on the forgot password link on the account sign in page. The next step is to input your payment details. For cookware to be eligible for the warranty, users must follow care and use instructions, and the item must be defective in workmanship, construction, or material. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. We cant say for sure which one is of higher quality. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. Please check your entries and try again. Our warranty does not apply to speculators or to any higher resale prices of our knives. Under no circumstances shall Zwilling brick-and-mortar retail store, please provide all available information about the These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. The lack of communication and accountability has left me feeling ignored and unappreciated. Henckels Shop Welcome to ZWILLING Getting in touch with us has never been easier. Please note, ZWILLING J.A. We have combined exquisite materials and modern technology to create electric kettles that you can use for tea, soups, or even sterilizing baby products. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. Attn: Warranty Department ZWILLINGJ.A. Not in the literal sense. ZWILLING stores your first name, last name, date of birth, address details and email. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Also on this page, you can enter any vouchers codes or amend the products you have chosen. Further to this ZWILLING stores your order data, such as items bought, quantities, prices and date the order was placed. WebShipping times are in Business Days which do not include Saturdays, Sundays or Holidays. Great culinary travel tips. Mother's Day We package and ship your order as soon as we receive credit card authorization and verification. 5-7 business-day delivery often requires the United States Postal Service (USPS) to make the final delivery. These limits might be about whether or not you follow care instructions or other limits imposed by the company. your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. Enter the order number and email. Learn More $349.99 Earn 349 points in our free Rewards Program. SUBJECT TO THE EXCLUSIONS, ALL PRODUCTS FROM THE ZWILLING GROUP BRANDS HAVE A LIFETIME WARRANTY. Henckels knives have a lifetime warranty. Please enter your email address in the newsletter sign up bar and confirm subscription. Please note that your wishlist will not reserve inventory or sale pricing. We often think that a warranty or guarantee suggests the company will back its goods. Any Product made by Kramer Knives has a 6 month warranty that covers materials and craftsmanship. Lodge produces high-quality cast iron cookware, including a range that is protected with a durable porcelain enamel covering. SHOP NOW, Gift With Any HENCKELS They collect and remember data such as items in your basket and remember you when you return to the site. Mother's Day Be the first to know about promotions, competitions and new products and also get exclusive discount codes to use in the online shop. about the source of your product. We will also refund the purchase price together with delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear and tear, failure to follow instructions or misuse). The entire length of the 20 cm knife's blade can be used for cutting. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. Just follow the prompts in the simple checkout process. It covers the item to be free from defects and lasts from the purchase date for the entire lifetime of the product in terms of the original owner. If you wish to change the delivery address after you have placed your order, please contact customer service. Gift Guide. Save your information to make future ordering quick & easy, Become eligible for offers available only to registered customers. Another exception is when a product line is taken off the market. Your browser's Javascript functionality is turned off. WebKramer by ZWILLING J.A. Ceramic VS Steel Knife | Ceramic or Steel which is the Best? Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. We're happy to help. We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. Award-winning beauty tool experts since 1980. (5-7 business days) In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. WebThis webpage is for product registration only. Henckels or Shun by the Kramer Knives logo. Durable ZWILLING special formula stainless steel Exceptionally sharp FRIODUR ice-hardened blade Ergonomic, triple-rivet handle Made in Germany ADD TO CART 4 interest-free payments of $87.49. The later Calphalon products come with a limited lifetime warranty. You can contact them by phone on 423-837-7181. which you purchased your product. Join the mailing list to be first to know about sales, events & new arrivals. Toasters with seven browning settings for your perfect toast. WebWarranty Registration. German engineering, Japanese craftsmanship. Some time-limited warranties stipulate a time factor, e.g. legal rights, and you may also have other rights which vary from State to State. This will help you to keep track of all of amazing products that will make your cooking experience even better. Cookware Purchase Please enter your email address, you will then receive an email which allows you to reset your password. You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). Have questions about your order? The ZWILLING Culinary World App QR code on the product packaging fires up the app so you can search a database of original recipes. Dismiss. Some promotional offers may not be combined with other offers. to the address below. Please turn it on so that you can experience the full capabilities of this site. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Packages which are refused or returned to sender. They have a list of exclusions see the link to download the warranty in the Info Sources section below. Click here to switch your Award-winning beauty tool experts since 1980. Simply enter your search term to see the results. Current country: USA. You can contact them Monday Friday, 9 a.m. to 7 p.m. EST by calling 877.273.8738. Here are their contact details: Zwilling Customer Service phone number: 1 (914) 747-0300 Zwilling Contact Us You can also contact Zwilling through Zwillings Contact Us page. The company may remove the cover or limit it to a few years after its discontinued. Offers may be used only once unless otherwise specified. Henckels knives have a lifetime warranty. an implied warranty lasts, so the above limitation may not apply to you. Placing an exchange order: You can place a new order online and we will process it for you as quickly as possible. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. Error! The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. When purchasing your product online, the warranty details are often in the fine print. If your order does not arrive please contact customer services at customerservice@zwilling.ca or 1-800-775-6020 and a member of the team will be able to help you. Covered damage will result in the company repairing or replacing the cookware without any charge. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace There are no warranties which extend beyond those stated herein. If you have any additional questions, please contact Customer Service at 1 (914) 747-0300. Free 4-Piece Set of Pan Protectors. HENCKELS CANADA LTD., 4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5. Free shipping offers are valid on standard shipping for orders placed at zwilling.com/ca with a specified minimum purchase. View Our Retain Your Tracking Number: When returning your order, please make sure to retain your return tracking number. Free 4-Piece Set of Pan Protectors. You can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. 5. Payment Options: We offer you the convenience of numerous payment options for your online order. ZWILLING, German-made, winglet blade with special serrated edge and piranha teeth 6 programmed settings: Pulse, Smoothie, Cocktail, Ice cream, Ice Crusher, and Cleaning Hidden display when powered off High quality kitchen tools at an exceptional value. Please be assured that upon the cancellation of your order, a refund will be issued back to the original form of payment. If your order is denied, it could be due to various reasons which we could not override. Standard (5-7 business days) Over $59.00 - Free, Standard (5-7 business days) Under $59.00 - $6.99. To make this request, you may contact us at consumerrelations@zwillingus.com. WebSeries; MIYABI Birchwood SG2 5000MCD; MIYABI Kaizen II 5000FCD; MIYABI Evolution 400FC; MIYABI Kaizen 5000DP; MIYABI Koh 400FC; MIYABI Black 5000MCD67; If you cannot get your order to go through, please try PayPal. If you wish to return a faulty product you have up to 1 year. SHOP NOW, Gift With Any HENCKELS Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. Customer service are available Mon Fri, 9am to 4pm. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Gift Guide. Enter the order number and email. WebZWILLING Pro 2-pc, Chef's Set 4.8 (54) $179.99 + SALE -11% ZWILLING Pro 3-pc, Starter Knife Set 5.0 (129) $279.99 $249.99 + Henckels CLASSIC 3-pc, Starter Knife Set 4.8 Please allow 4-6 weeks to receive your replacement. What does it mean to have a lifetime warranty? To comply with U.S. The final total that will be charged to your credit card will appear on the bottom of the page. At times, some credit cards may not be authorized for purchases outside of their issued country. ZWILLING does not share or sell you data to third parties. Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. Other exclusions include theft and fire. Browse the Zwilling Pro and Four Star knife ranges and even Zwilling Bob Kramer Knives and get Free 2-Day Shipping on cutlery orders over $49. Please check your entries and try again. Premium stainless steel cookware from Belgium to your kitchen. If your item is damaged during repair, it will no longer qualify for warranty. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. You cant claim the cost of repairing or replacing affected property, e.g. Since 1731 - German home kitchen products. Culinary Insider program terms and conditions. Enter the order number and email. You might find a 10-year or 30-year period with certain cookware brands, e.g. Culinary Insider program terms and conditions. Orders usually ship within 7-14 business days from when the order is placed. Pick your own shipping method. Care tips from professionals. By clicking Sign Up, you are agreeing to our. A $44 Value! WebContact Form Call or Text Us at: 646-466-2556 MON - FRI: 9AM-5PM (EST) Official ZWILLING J.A. Your browser's Javascript functionality is turned off. The user is notified at the beginning of their visit to the site. Some people balk at the higher price on Le Creuset products, but the products are covered by warranty. Quality cookware made in Italy since 1889. For any questions concerning warranty pleaseclick here. We accept PayPal orders since they are imported through a verified source. Youll find that most cookware companies will offer a limited lifetime warranty. However, this Staub warranty covers purchases in the UK and Ireland. For additional shipping info please visit Our Shipping Page. If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLINGJ.A. Premium stainless steel cookware from Belgium to your kitchen. Have questions about your order? Please check your entries and try again. WebThis webpage is for product registration only. Please check your entries and try again. The offer may only apply to certain price points or select products. Error! A lifetime warranty infers no time limits on claiming against defects and workmanship (for example) or other inclusions of the warranty. For gift returns that are received within 30 days of the transaction date, you will receive an Online Coupon Code for the amount paid by the sender. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original owner. Id appreciate your help. SHOP NOW, Gift With Any HENCKELS If you do not want to register you can continue your purchase as a guest. You can first contact the manufacturer and they will be able to answer questions about the repair or sharpening services they provide under warranty. A $44 Value! If you purchased your product over the Internet, please provide all Mother's Day WebElegant design with functionality characterizes the high-quality electric kettles from ZWILLING ENFINIGY. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Office Hours Mon-Fri 9am-5pm EST Sat-Sun - Closed All of our products carry a full warranty against defects in materials and/or craftsmanship. A brief description of how your product is defective. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Provide your account email address to receive an email to reset your password. $150. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. How Ceramic Differs To Teflon In Nonstick Cookware, Toxin Free Cookware Choices For Your Kitchen. On Select Products However, if you arent internet-savvy, dont panic, as the company doesnt require this. competitions or customer surveys). All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". WebShop Zwilling J.A. For both your security and ours, we use a third party company to verify all of our online payments. Bob Kramer is no longer offering this service. Thanks to their great quality control, Staub feels confident offering a 30-year guarantee on their cast iron products. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. We want to ensure that your order is processed without delay. A proviso: the warranty may not continue with the transfer of ownership. Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount. Kramer is a Registered Trademark of Kramer Knives Inc. where you purchased your product. Once you have paid you will receive a confirmation email with your order confirmation number and details of your order. Please allow two weeks for your return to be processed. If the customer wishes to return unwanted goods they are responsible for the cost of return delivery. Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. Its about the expected life of the products performance rather than the lifetime of the buyer. To be fully informed, it comes down to reading the fine print or checking with the customer service for that company if the written warranty is not available. Error! All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. But, Zwilling J.A. We are your source for everything from Zwilling J.A. WebAttn: Warranty Department ZWILLING J.A. Please check your entries and try again. Culinary Insider program terms and conditions. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. Purchasers of products who wish to make a warranty claim based upon a product defect, please mail in your product to Zwilling at the address provided below. When returning the cookware, users must include information about the damage or defect. Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. Zwilling J.A Henckels Canada Ltd. accepts payment by credit card or PayPal. You can pay by credit card or PayPal. Any implied warranties that may be 2. (such as Amazon, eBay, etc. Online purchases cannot be returned to Outlet Stores. Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility. ceramiccookwarehub.com original article created: This site is reader-supported; if you buy through site links, we may earn affiliate commission, at no extra cost to you, to help with maintaining the site. Henckels Canada LTD. uses Canada Post to deliver your order. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. $200.00 $159.99 Earn 159 points in our free Rewards Program. Your browser's Javascript functionality is turned off. Your browser's Javascript functionality is turned off. There are two professionals that we highly recommend and continue to have excellent results. Extra heavy items may be subject to an additional charge. information about your purchase including the name of the website (if applicable) Only one promotional code may be used per order. For more information on PayPal, please visit, www.paypal.com. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570. To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. If your order includes multiple items, they may ship from different locations, experience different ship times and may arrive on different days. Error! "You will be pleased to know that all of Zwilling's products are fully guaranteed against defects in materials and / or craftsmanship. applicable to products, including implied warranties of merchantability or fitness for a particular purpose, Is it covered by warranty? Product replacement may not be exact. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. The appropriate tax amount by item will be included with your refund. We recommend rubbing with oil periodically to prevent rusting., The lodge enamel cookware has edge clips to separate the lid from the pot so it doesnt chip are these missing might want to get some so it doesnt get worse and before you call lodge because they may ask you if your using them if you cant send them a pic of them well you get the picture. You can find more information about the processing of your data in our. Online purchases cannot be returned to Outlet Stores. Our warranty is limited to the original purchase price paid by the original owner and only for actual direct damages (not for indirect, consequential or other damages). Please note that, due to increased demand, it may take up to 5 days before tracking information is available. or. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. By clicking Sign Up, you are agreeing to our. Get Up To 60% Off The problem is that the choice of words will differ, making it tricky to know how items compare in whats cover. Please check your entries and try again. If your item is damaged during repair, it will no longer qualify for warranty. Once your order has been submitted, you can expect that we are immediately working on getting it to you as quickly as possible. Error! HENCKELS will refund the purchase price and delivery charge. On this website, cookies are used by ZWILLING J.A. In this case some features of the website may not function properly, purchases can however still be made. Have questions about your order? Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. View Our If your item needs repair, please find an independent company that can perform the repair. Or, is it referring to the life of the owner? Occasionally, ZWILLING will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers. They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. If you wish to return an unwanted product you have 14 days from the day you receive the goods to cancel. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. For shipping, you are responsible for the cost of shipping your item to us and may use any shipping carrier of your choice; we ask that you obtain a tracking number so that you can track the package in the event it gets lost in transit. View Our In Stock MANUFACTURER DIRECT Ships within 1-2 days 4.9 (412) Once you applied the promotion to your order, the prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL. WebAttn: Warranty Department ZWILLING J.A. WebZWILLING Thermo 15-oz Travel Bottle 4.8 (94) $31.00 $21.99 + NEW ZWILLING Thermo 3 pc To Go Set Matte Black $108.00 $59.99 + NEW ZWILLING Thermo 3 pc To Go Set Please include a letter containing your Made in Solingen, Germany. WebExtend warranty to 5 years. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570 *Please allow 12 weeks for the inspection process and return delivery of your product. ZWILLING J.A. purchased from unauthorized sellers are not covered by this warranty.

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