This company is a fraud and scam. CCI reservations mentioned NOTHING about an upcharge, especially about $100. So we are making sure others are aware of this. Refund $48.12 to my credit card. This Hotel Scam Is on the Rise. How to Protect Yourself | Money During the call, I informed the reservation agent the stay was tax exempt. Whatttttt!!!??? How do I get my money back. Since then the hotel has reversed the charge for which I'm thankful. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. If not fraud, definitely unfair and deceptive business practices. Only to find out later, that this was a fraud. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. I reflagged it with my credit cared company. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. Price quoted was $84.65. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Avoid this company like you would COVID19. Which after 2 months I lost. At no time did CCI mention a service fee. Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? Stay away from CCI Hotel bookings located in Texas. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I've called several times with no result. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. Interesting finding this site and complaints. I found Hampton Inn Poplar and called the number on the website. I had the same experience. I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . So, I booked the room through Super 8. Guy at Lago Mar. It looked very much like I was dealing with Days Inn. So heads up for people if it is not a local phone # to the hotel you are looking to stay dont bookNothing but online scammers which is pretty sad they have to do this nonsense to make other peoples lives miserable. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. Made the reservation, chose a room and paid the bill. Worked and worked to get my money back because it was not my fault. THis is exactly the same procedure we went through that we read in all the negative reviews. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. When I got my card statement, I had been charged by CCI even though they had declined my card. Which I did. There are no refunds for no-shows or early check outs! The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. I made another reservation with Hyatt directly in the hotel I wanted with assurances I can cancel anytime up till 48 hours prior to check in . Booked a reservation for a 2 night stay. This complaint was posted by a verified customer. The page displayed was identical to the Hilton web page. I had the same experience with CCIHotel as others posting here. What a scam! Having had a late start and 2 young children they decided to stay overnight in Ohio. COUNTY OCCUPANCY TAX $6.29 The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. The reservation for the Red Rood Inn, Greensboro NC . Ask the hotel manager to fix the problem . Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. {}: {} | {} | GetHuman1125799 - 7W2y (hi) Also be sure you have your R# for the reservation or they refuse to talk to you. Getting there starts here. I will appreciate if this matter be look into and correction made. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). My refund will be $219.12. 1. However, we didn't even know that we were transferred to this website in the first place! This review was chosen algorithmically as the most valued customer feedback. When I called their number I was under the impression I was calling the Super * Motel. Wife booked on line thinking she was dealing with Holiday Inn. The site said the charge would be $102 rate and that turned into a $160 charge. Apparently though you may end up here by accident just by clicking on a link when you google for hotel deals or when you are on a hotel deal website. Cci*hotel Reservation The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. I had the following experience this weekend. Three hours later I called to cancel and they said the charges were non-refundable. We use cookies to improve your experience on our site and to show you personalised advertising. How to Get a Refund on a 'Nonrefundable' Hotel Reservation I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. I made hotel reservations through what I thought was the Quality Inn in Pullman, Washington but ended up with CCI hotel reservations. You would go to the Priceline website to do that. They are a crap company, and there are many others out there as well. Hilton brand has its own site so did you think or assume you were on that site after doing an Internet search for the hotels name? They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Beware of CCI Hotel Reservations.com it's a total scam. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 Your bank or credit card company will not be able to do anything! Horrible company with horrible policies. He than offered me a 18% refund but never gave me a confirmation email of proof. The hotel cant find my resrvation anymore its all a joke. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. We declined the certificate. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. They refuse to let me talk to the proper department. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. They try to get you to think you're checking in with the hotel. This people are crooks that need to be put out of business. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . Be carefull. Theyre a rip off!!! We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. You should be demanding the hotel to provide you a refund of what you paid on checkout. It is a scam to be charging that much more than the Hotel is receiving!!! This is not a practice I have ever done. Us too. I believe these companies are a scam. Booked a room that should of cost 125cnd plus tax. Why are they now showing up on my card? Access the headquarters listing for Getaroom.com Contact Information 3010 Lyndon B Johnson Fwy STE. This is the version of our website addressed to speakers of English in the United States. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. "You know what, " I said. I called them three times which they put me on hold three times to call the hotel. I followed the instruction of the hotel and contacted CCI. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. This comment was posted by a verified customer. it was for $163.90. Very slick as the site looked like the Embassy Suites site. Booked a reservation for a 2 night stay. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. They earned $200 for answering the f**king phone!!! HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. Anymore to tend to my aged needs. This business should be put out of business! Which this was. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. Today You gave me C3037566103 cancellation number. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. Yes, I'd say these are SCAMMERS! There was no notification that there was such a large service charge until I checked out. I think that it's time well spent in comparison to having to try and resolve matters later on. Holiday inn say they never received the booking. But according to charge, it was $30. When the charge showed up on the credit card statement the total was way over the quoted room rate. Reservation #R2937669554 The room price was $125.80 We have never heard of this website "getaroom.com". Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. The room smelled like mildew. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. What went wrong? When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. Thats CCI reservations new number or one of their numbers [protected]. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. I booked a room for a business trip. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. The hotel is fully booked, and you can't get any room there. There is not such thing! When he asked if I accepted this non-refundable booking, I told him I felt he was pressuring and did not wish to book. Make sure you are directed to the proper website to reserve a room. Thank you for taking the time to contact Customer Care. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number Strange!!! I cancelled room immediately and tried contacting to receive refund. I have received a Cancellation Number as well as a Ticket number and told it would that three to five days to appear on my cardI don't feel real good about this after reading all the reviews Dear CCI*Hotel Reservation and GETAROOM management. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. I knew the Was told that the reservation was made through a third party and they had nothing to do with it. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. The bill on the confirmation was $102.27 from CCI. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. That's a big difference. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. It included breakfast, he said. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. When you call the 800# its hangs up on you. Fees and taxes for the room rate will be included on the final pricing and on the confirmation e-mail. Even the hotel workers were shocked of the amount when I contacted them about it. Demand the hotel to pay for the drive to another hotel. In Canada. In the last 2 months I have called many times and get the same 7 day promise. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. You cannot get through to them via phone calls or emails. Disgusting. Hotel Reservations Scam! We were lured to CCI through a web search for inexpensive lodging in New Orleans. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? "Cool, " I thought, "better than the site's rate." There is NOBODY to talk to when you call the phone number!!!!. Luckily, these institutions caught the intrusions and notified me. Your password has been sent to the specified email address. The $61.51 is listed as Tax Recovery Charges & Service Fees. This is clearly exploitive, if not fraudulent. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. I booked a room at LaQuinta. Barbara TIETJE, Cleveland, Ohio. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. CCI Hotel Reservations reviews & complaints Note, there may be applicable hotel charges if canceled past the cancellation deadline. My debit card was skimmed and I was notified by my bank of a charge from CCI. Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. I thought I was booking through the same hotel my company has been staying at like I did multiple times before. BEWARE, they may steal your money also and you cannot get them to give your money back! I like your comment Be careful when you book a room online. Thats wise advice. I received a confirmation email from a different company - Hotel Values. From the reviews I have been reading I will never use you again. What have you learned to make travel easier? The people working at this company made a reservation for me in the WRONG area of the state of Ca. This comment was posted by a verified customer. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). The company is part of Priceline and is headquartered in Dallas, Texas. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. Beware of Getaroom or anything to do with CCI Hot-Res. Do not use any 3rd party that wants to charge you up front for room, incidentals, fees, or taxes, without being able to pay in person at check in. He informed me that I could cancel but I wouldn't receive a refund. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. Totally false claims and Scam Stay AWAY. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. My credit card has been charged for reservations that I did make on 4/18/2021 but were subsequently cancelled. I thought we were talking to hotel directly. I ask to speak with a manager, i got nothing. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). I was then directed from the Cci representative as to the actions needed to cancel. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. This people are crooks that need to be put out of business. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. I immediately noticed an additional $125.00 added to the bill for taxes and fees. It should be illegal as would be stealing someones's identity or posing as someone you are not.

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