Navigate phone maze to a human Press 2 then 3. It also offers Late Arrival Protection something not offered by other major air booking websites. I suspect that a lot of what @CineGraphicsays could very well be the case. Air charges are fully refundable until 45 days prior to departure. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. EZ Air not so easy. - Princess Cruises - Cruise Critic Community That being saidI wish there was a better way to get hold of the EZAir people. Two weeks ago I had a flight on AA changed 48hrs before the flight. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Maybe someone out there has a direct number. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. This is a dedicated phone number, not the Princess contract number. I had to check to make sure I hadnt posted this in my sleep! Im glad that this ended up working out for you! Princess representatives are available to answer this emergency en route line from. Air charges are fully refundable until 54 days prior to departure. It has been like this for the last month now. Kudos to your wife for not giving up and making them actually do their job. They will put you on hold while they call the EZ Air folks. It seems as though Princess has no say or control over EZAir. Contact Us - Princess Cruises Powered by Invision Community. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. 6 Best Reasons to Book Cruise Line Air (and 3 Reasons Not To) Thanks for posting those numbers. The fault is with the airline not informing others of there updated schedule. I used to love EZAir but not anymore. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. A week later it's til hasn't changed so I called united. I would rather be the one in control of my flights. You have to figure out who is responsible as this is so vague. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! Department you're calling Customer Service. Fees apply within 54 days. 1k. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. They will put you on hold while they call the EZ Air folks. By Powered by Invision Community. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Common Questions and Topics. Something happened to me . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. But when I clicked the view eticket button it had an eticket error. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! It seriously shouldn't be this difficult. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. And we love Air Canada. Nice 1 stop get home before midnight flights. Not that unusual especially now. Air Transportation: Same Day Late Arrival Protection. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Cancellation Policy. December 20, 2010. You can do it online. Have you tried calling the airline directly? We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Book flights, excursions, spa appointments, and more! Restricted. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. Of course that's the regular Princess number and they won't let you speak with EZ Air. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Its called In Route Assistance. When they finally answer. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Access fares lower than most public prices. You may call us toll-free at 800-545-0008. By Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. Business Incorporated: 4/7/1959. They will put you on hold while they call the EZ Air folks. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Luckily I check with the airline app for the latest flight time. Go to flights then "Add / Modify Booking'". From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Fees apply within 45 days. Lesson learned - you gotta really push back! We will now be paying for a flight we will not be. Princess Cruises | Better Business Bureau Profile 0. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Not that unusual especially now. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Luckily I check with the airline app for the latest flight time. Tom AF-1 12.4k March 4, 2007 Cincinnati. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . It has been like this for the last month now. Announcing Our 2023 Cruisers' Choice Award Winners! You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? 19952023, The Independent Traveler, Inc. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). This definitely sounds like it could all be attributable to Delta scheduling. To learn more, contact us or see your Travel Advisor. So I called Princess and got no help just a response to wait for an email. I demanded a supervisor and am still holding. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. EZAir used to be easy and reliable. no cash back). I just discovered this isnt Princess fault. Fees apply within 45 days. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. I'm not sure whats up with Princess these days. They were able to make it work. Should I Book Airfare on My Own or Through the Cruise Line's Air/Sea It's called In Route Assistance.. They were of absolutely no help. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm EZ Air Phone Number - Princess Cruises - Cruise Critic Community From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Its so expensive now. Cancelflexible airfareup to 45 days prior to departure with nofees. Posted July 10, 2013. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. trbarton, January 21, 2019 in Princess Cruises. Air Canada has changed one of the flight times 3 times. OH-Go Reds #6 EZ Air Phone Number - Princess Cruises - Cruise Critic Community The OceanReady Process. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. But Delta never told me, I found out myself after their latest ridiculous flight change. Our flights for our May cruise changed on the United website in February. Im not one to wait around so I used the confirmation number to look up our flights on Delta. Login : Cruise Personalizer : Princess Cruises Licensing Information: Air2Sea / Flights by Celebrity vs Princess EZAir -- It's not even a I've read all the horror stories, but out flight is only 1-1/2 hours. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Princess EZ Air | WHAT TO DO IF YOUR FLIGHT IS CANCELED | Princess Until they straighten out their internal messes I'm not going to book anything more through them. Announcing Our 2023 Cruisers' Choice Award Winners! Air payment is due on the date of the final cruise payment not at the time of air booking. This is what travel insurance is for. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. It's called In Route Assistance. trbarton, December 30, 2016 in Princess Cruises. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. No fee until 45 days prior to departure. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Outside of the United States and Canada you may reach us at 661-284-4410.

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