An anonymous letter sent to Warbys husband highlighted errors in her treatment. The trust should ensure the principles of infection control are appropriate and monitored within the critical care unit for caring for potentially infectious patients. new. He declined to give details. The trust should review the reporting of mortality and morbidity (M&M) discussions and learnings in surgery services to ensure consistent and effective documentation across the service. However pockets of this still existed. "We are pleased that Nick will remain as a valuable member of the Trust's consultant body and we wish Helen all the very best for her retirement at the end of the year. We did this to gain the views of people who received care and treatment, people who visited the hospital or worked there. The official Facebook page for West Suffolk NHS Foundation Trust. Sign up to KnowledgeShare for regular personalised updates of the latest evidence according to your clinical and professional interests. GMB members vote to accept pay offer to health workers Our last inspection took place in September and October 2019 and we were graded as 'requires improvement' overall. to spend a sabbatical leave studying the developments within the Stockholm County health operations. Its absolutely crucial that staff feel able to raise concerns without feeling bullied or intimidated, as thats much safer for patients. The main catchment area for the trust extends to Thetford in the north, Sudbury in the south, Newmarket to the west and Stowmarket to the east. An NHS boss whose executive team sought fingerprint samples as it hunted a hospital whistle-blower is still being paid months after quitting his job. 1 November 2012, Termination of Pregnancies Review Report published 19 June 2012 for West Suffolk Hospital - PDF - (opens in new window), Published NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . About this book The writing of this text arose through the opportunity of one author (D.F.) Education Centre 1st Floor. It is open 24/7 with ID card access. We used the Short Observational Framework for Inspection (SOFI). The. Instead of saline, a solution containing glucose was injected into Warbys artery and as a result her blood sugar increased to very high levels. The trust should review its specialist palliative care service for medical staffing and provision of a seven day service, The trust should ensure that records management is secure and appropriate in all areas. the service isn't performing as well as it should and we have told the service how it must improve. Whilst mainly serving the population of Suffolk, WSFT also provides care for parts of the neighbouring counties of Essex, Cambridgeshire and Norfolk. Bury St Edmunds (Station) to Bury St Edmunds, West Suffolk Hospital Acute Medical Unit - Admissions/Ambulatory Care/DVT Clinic - AccessAble Bosses at West Suffolk hospital criticised over 'intimidating' hunt for In the maternity service there had been a previous bullying culture that was beginning to decline. The components of the new grading comprised 'Good' for its 'effective and caring', and 'Requires improvement' for its 'responsive', 'well-led', and 'safe' categories. In emergency and life-threatening cases continue to come forward as normal or call 999. 13 April 2021 West Suffolk Hospital The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds By Nikki Fox & Matt Precey BBC East Two directors are due to step. We found that the trust were now compliant with all aspects of the S29A warning notice. The 57-year-old was given glucose instead of saline fluid through an arterial line in one operation, suffered a punctured lung during another and a week later contracted a fungal infection. Copyright 2023 Knowledge Anglia. 540 talking about this. Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. Bury St. Edmunds. The hospital, which serves constituents of Health Secretary Matt Hancock, later apologised to the staff involved. The computerization project that had started virtually 10 years previously. 31 were here. Great Ormond Street Hospital granted exemptions during nursing strike HLISD: Health Libraries and Information Services Directory Cancer nurses go on strike for first time: Thousands of health workers from half of NHS trusts in England stage 28-hour strike over pay today in blow to patients in cancer units, ICU wards and A&E . Dr Jenny Vaughan, chair of the Doctors Association, said: Directors made the decision to focus all energies on the pursuit of the whistleblower someone trying to speak up to raise the alarm. and computer files. Instead, she said: The CEO [Dunn] and DWC [Bloomfield] quite wrongly mingled Dr Cs attempt to speak up with an attempt to address their perceptions about conduct.. Read all 43 reviews Due to the significant concerns within the maternity service we undertook enforcement to enable the improvement of safety within the service. All Providers Accepting New Patients Video Visit . Read our privacy and cookie policies. Copyright 2023 West Suffolk NHS Foundation Trust. Ward F7 - Acute Medical Unit. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. The trust should ensure that the nutrition, hydration and toileting needs of patients are met when recovery is utilised as a step down area from CCU. Asked by reporters whether he was upset by such tactics, Warby said: I was quite surprised the lengths they went to, but that was also part of a criminal investigation as well. WSFT serves a predominantly rural geographical area of roughly 600 square miles with a population of around 242,000. Jenkins stepped down in April, and its former chief operating officer, Helen Beck, also criticised in the report, retired last month. It is the seat of the Bishop of St Edmundsbury and Ipswich and is in Bury St Edmunds. Bosses at Matt Hancocks local hospital have been severely criticised in an NHS report for their part in an intimidating bullying scandal exposed by the Guardian. The hospital had not told the family about problems with Nunn's care before a whistleblower sent them a letter. This page requires that Javascript is enabled in your browser! particularly as it relates to outmoded equipment and a locally developed programming language. Two months later, her husband Jon received the anonymous letter that highlighted concerns about her treatment and suggested questions about the role of a particular doctor should be raised. Christine Outram MBE was commissioned by NHS Improvement to carry out an independent review into the events arising from the letter and the hospital's handling of the affair. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. 11 April 2014. [7] Senior staff expressed serious concerns that these efforts to identify a whistleblower might inhibit the future reporting of safety issues. However, documentation of recorded actions was not consistent but this did not impact on the care of patients. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Senior doctors at West Suffolk hospital said the trusts demand for fingerprints and handwriting typified a bullying management style. An inquest into the 57-year-old's death was opened earlier this month at Suffolk coroner's court but has been adjourned. Another person said about the staff 'They are wonderful.' The trust should consider developing strategic planning arrangements including action plans to achieve service goals, a performance dashboard for childrens services and a comprehensive transition policy to help all teenage patients adjust to adult health services. A perinatal mental health midwife works in partnership with the perinatal team at the local mental health trust. The trust should consider quality measurements such as local targets for induction of labour, assisted deliveries and return of women with perineal problems. Community maternity services are provided by four teams of midwives, as well as three continuity of carer teams. General healthcare, medicine, nursing, psychology, management and leadership, study skills and a fiction collection. Library is staffed Mon - Fri: 8.00 - 16.30. Download full inspection report for West Suffolk Hospital - PDF - (opens in new window), Published Therefore executive managers were able to make decisions based on valid information about the experience of people. 01284 712 661. Health Informatics, Over 10 million scientific documents at your fingertips, Not logged in He added: Rather than address the widespread patient safety issues leading to Mrs Warbys death, the senior management at the trust sought instead to divert their attention to targeting the whistleblower. We will do our best to keep y Safety concerns included, but were not limited to, infection control, the timeliness of patient risk assessments, patient record keeping, recording and storing of medicines, emergency equipment checks, and mandatory training compliance rates for medical staff. Signing up to Open Athens will allow you online access to 1000s of journals, e-books, and other resources to help you in your work and professional development. RCN industrial action from 8pm on Sunday 30 April to 8pm on Tuesday 2 May 2023. [7] At an inquest into the death which commenced at Suffolk Coroner's Court on 16 January 2020,[8] the coroner called for a police investigation into the death. The three wards where we spent most of our time were chosen as they had a high proportion of older people, as this was the focus of the dignity and nutrition inspection (DANI). [11], The family of Horace Nunn also received an anonymous letter after Nunn died following suboptimal care at West Suffolk Hospital. Network of 9 computers and study tables. Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. Page last updated: 16/03/2023 Home > Forms > Hospitals > West Suffolk Hospital. Jon Warby says letter sent after wifes death also contained claims about second patient. It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. Staff felt well supported by their managers and were impressed at the visibility of the chief executive. Trust performance against national audits was outstanding especially in the Sentinel Stroke National Audit Programme (SSNAP) and Myocardial Ischaemia National Audit (MINAP). Ward F7 - Acute Medical Unit | AccessAble During this inspection it was evident that the trust had an established staff base that was proud to work at the hospital. The trust should ensure appropriate senior staffing support to promote patient safety, including midwifery support in the management of complex cases on labour ward, appropriate supervision for high dependency patients and appropriate level of supervision within outpatients. the service is performing exceptionally well. North Norfolk. had received continuing attention in the . Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: We are extremely busy in our emergency department so please use our services wisely. The service did not have a tool in place to triage women. 8000 print books plus e-book packages. The rising cost of living pressures can affect any one at any time. NHSwhistleblower in West Suffolk will never be the same again, West Suffolk hospital chief resigns prior to bullying claims review, Twodirectors to step down at Suffolk hospital hit by witch-hunt claims, NHSurged to publish delayed report on hospital 'witch-hunt', Hospital boss praised by Matt Hancock told to end toxic management culture, Hospital whistleblower raised alarm over doctor seen injecting himself, Hospital hired fingerprint experts to unmask whistleblower, report finds, Hospital in bullying claims did not monitor at-risk patients, unprecedented demand to provide fingerprint samples, independent report published by NHS England on Thursday, some of his senior colleagues to raise the alarm, relegated by Care Quality Commission (CQC) inspectors. This week the Guardian further revealed that the trust had spent more than 2,500 on handwriting and fingerprint experts after demanding samples from staff. A woman died five weeks after bowel surgery in which there was a series of errors, an inquest has heard. Permanent. The trust should review the availability of staff with play specialist skills. Outram said Childerhouse should have listened to Mills concerns and raised them with executives herself. To read our full report please follow the link. View on a map. West Suffolk Hospital Hardwick Lane Bury St. Edmunds Suffolk IP33 2QZ England. Good Introduction This Quality Report provides the narrative for performance in three key areas: Quality priorities, CQUIN performance and local issues requiring escalation. Your information helps us decide when, where and what to inspect. Pink Floyd guitarist David . Welcome to the West Suffolk NHS Trust Library. Video, On board the worlds last surviving turntable ferry, Met Gala 2023: Stars celebrate Karl Lagerfeld, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, Serena Williams announces pregnancy at Met Gala, HSBC says 1 bank buyout boosted profit by $1.5bn. The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds, Jon Warby was sent an anonymous letter highlighting concerns about his late wife's treatment. A culture where alleged bullying and intimidation of senior doctors is the chosen strategy by senior managers to silence whistleblowers concerned about patient safety.. Susan Warby, 57, died at the West Suffolk Hospital on 30 August, 2018. [3] The hospital received extensive publicity when Myra Hindley, the Moors murderer, died there in November 2002. She found that managers eventually whittled the number of suspects down to four, all of whom had raised concerns about the self-injecting doctor, including Mills. Matt Hancock chats to Stephen Dunn, chief executive of West Suffolk NHS foundation trust, and the hospital's medical director, Nick Jenkins, in 2018. Scathing NHS report finds search for author of critical letter was extremely ill judged. if not unique. [2] It was opened as the Bury and Suffolk General Hospital on 4 January 1825. Two directors are due to step down at a hospital that asked staff for fingerprints and handwriting samples as it hunted a whistleblower. This page is run by midwives at the West Suffolk NHS Foundation Trust. West Suffolk Hospital Library Information about the coronavirus and our Trust. New Trust strategy. because of its lengthy and detailed description of one system Starting from an introduction to Sweden and the local health care system. We observed care, handovers/meetings and reviewed 11 sets of maternity records. The trust and its staff placed the patient at the centre of care provided and strove on a daily basis to enhance the patient experience of healthcare. It therefore seemed an appropriate site for study for one charged with responsibility for developing computerized hospital information systems. Click the link to find out more. We saw several areas of outstanding practice including: However, there were also areas of poor practice where the trust needs to make improvements. Additional support for critical care patients was provided by a follow-up nurse and a critical care outreach team, who also provided a cross-department education programme. The trust said it took full responsibility for the failings and apologised to the staff involved. Let's make care better together. The report said it was extraordinary that concerns about the doctor were ignored and rejected by management. Driver screens have been fitted, strict hygiene measures, all wear facemasks and hand sanitiser provided. An under-fire hospital came under fresh pressure on Friday after it emerged that a second family received a whistleblower tipoff about serious failings . We spoke with 16 staff including ward managers and other staff in the nursing teams. We are extremely busy in our emergency department so please use our services wisely. NHS England said checks were being carried out. /Medizin, Gesundheitswesen, The Stockholm County Medical Information System, Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, https://doi.org/10.1007/978-3-642-93101-7, System Outline The Hardware/Software Base, Tax calculation will be finalised during checkout. Whilst they said that the staff were busy at times, they did not get the impression that they were short staffed, however on occasions it would be a 'long time' before actions were completed by staff. We were told that specific requests for alternative foods were met by the catering service. West Suffolk hospital. West Suffolk Hospital's maternity service delivers about 2,500 babies a year. 22 June 2021. Inspection Report - DN published 1 November 2012 for West Suffolk Hospital - PDF - (opens in new window), Published The very fact that a clinician felt it was necessary to contact the family directly in an anonymous manner is all too telling of a draconian blame culture where staff feel too afraid to speak up when things go wrong. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. But he asked the coroner to seek expertise from an independent witness, because all the witnesses called to the inquest so far worked, or had worked, at WSH. The trust should include sepsis monitoring on the maternity dashboard for inpatient areas. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. All rights reserved. Dr Stephen Dunn is being employed by West . A new five-year strategy First for our patients, staff and the future has been launched by our Trust. Estates work at West Suffolk Hospital. Systems for audit and documentation records and consent were not embedded or monitored effectively. The BBC is not responsible for the content of external sites. Staff told us that they relied on their clinical decision making when triaging women and that this meant decisions could vary from clinician to clinician. 01284 713 000. There was a 'patient panel' which meant that people who used the service were involved in planning and monitoring the service. Suffolk hospital assessed legal risk of fatal roof collapse Services had enough staff to care for patients. The Doctors' Association described the trust's actions as a "witch hunt" and said they highlighted a "toxic culture". They were then sent requests by management for fingerprints with a warning that failure to do so implicates you as being involved in writing the letter. Speaking after the adjournment of an inquest in Ipswich into Susans death, Warby confirmed that the letter outlined errors in his wifes surgery that had already been disclosed to him by the hospital. All inspections: West Suffolk Hospital - Care Quality Commission - CQC The trust's tactics, which were widely condemned as a "witch-hunt . Library Location. We are looking for workers with a minimum of one years experience in an acute care setting. Departments and services - West Suffolk Hospital - NHS The service was frequently short staffed and had to rely on calling in staff from other areas to cover the labour suite and maternity ward. If you, or someone you know in West Suffolk are struggling financially at this time, there is support and advice out there that can help. A scathing 226-page report, by Christine Outram, chair of the Christie NHS foundation trust, found this tactic was extremely ill-judged and had a disastrous impact on staff morale and the reputation of the trust. the service isn't performing as well as it should and we have told the service how it must improve. - 207.180.222.120. Visit website. We carried out this unannounced focused inspection to follow up on the issues we identified in our 2019 inspection. They told us that staff consulted them and that they were involved in decision making about their care needs. Feedback from patients, relatives and carers was extremely positive throughout the hospital and at the listening event. Ward G1 - Macmillan Unit. NHS nurses' strike could 'overwhelm' hospital wards and leave patient You may search our catalogue and those of other health libraries within the East of England via our Open Public Access Catalogue (OPAC). The maternity service was rated requires improvement overall. [3], After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. We will use this report to make further changes to continue our work to create an open, fair and inclusive organisation that puts our staff and patient safety front and centre.. (modern). View photos. Overview - West Suffolk Hospital - NHS 2023 BBC. The trust should review the way patients in the last days or hours of life have their needs holistically assessed and how this is documented. The maternity service has a number of specialist midwives. She urged it and other trusts to be avoid jumping to any conclusions that an individual raising concerns is simply making trouble.

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