Call recordings can be obtained by single calls or an entire archive of the last 21 days. I'm here on behalf of my daughter. Has anyone been able to sucessfully get out of their contract? Since no one else is posting here, i will try to keep you all updated. Enhance communication, increase mobility, and optimise productivity for your team. It may be that you have recently dropped or bumped your handset. 13:23, on We often link to other websites, but we can't be responsible for their content. She was a student, who went to O2 to get a mobile contract. - edited If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, The call handler Charlotte listened to my request and questions I felt comfortable talking with Charlotte and we were able to agree on a suitable phone and monthly payment. At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. Satellite dish Internet connection (No satellite) Looking for something else? You can upgrade your handset at any time using our Refresh product, please fill out our simple Webform or call us on 01329 558 558. Click here to find out more. Compare our phone and broadband packages online. Downloading an app or game uses around 30MB and using apps online may drain your data quickly. Barbara Roper Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We are a broker not a lender (FCA Registered Number: 729695). STAC code: 05-10-2017 15:41. Clear precise and relevant answers to my questions.Completely happy with the responses and more useful information given than expected, a delight to get in touch with. Your final bill will include the Early Termination Fee. My new SIM card was activated by a very helpful young man who explained everything clearly. Bonus Tip: How to Cancel DirecTV Now - Rather-Be-Shopping Blog Aerial Direct is an award-winning, UK-based, managed communications expert. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. Aerial Direct wins gold at The Mobile News Awards 2023 Aerial Direct has won the Best B2B Reseller award at the. I haven't decided if to go back to aerial to discuss it then get a final deadlock letter, or if to go right to the ombudsman. Please visit our router set up guides to understand the connection in more detail. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. 18:52, 04-08-2020 If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. I have also found out that 36 month contracts to consumers were made illegal in 2011. I've got advice from the legal guys, who said i need to make an action against Aerial Direct, not o2, since my complaint is due to the terms of the contract. We also ensure all reviews are published without moderation. A contract cancellation is not an unusual event in the life of a contractual agreement. Aerial Direct - Home | Facebook 23:15. What more could you ask for? I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. Ive posted a link a few times to the best place to report, this is similar to what happened to me. This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. Your SIM or handset can become locked when you input your PIN number incorrectly more than three times. Follow the troubleshooting steps based on the service you use at home. Far better system for members. However, it must be returned in the original, unopened packaging. Arnold Greenhalgh .p.s. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Hi Ann, we are delighted to hear that you had a great experience with our service. 15:15. UK PO15 5UA. Direct debit is our easiest a preferred method of payment. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. Aerial Direct, the largest direct business partner of O2. So that we can onboard please contact us on 01329 558 558. There are many reasons why you might experience signal or coverage issues. UK PO15 5UA. Social media I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out 05-10-2017 Contract Aerial Hi Madeleine, we appreciate you providing us with your excellent feedback. however its imoprtant to be able to get through to people when you need to! Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. Hello@django90, welcome to the O2 community! Please view our Privacy Policy for more information about how we Your lovely comments will be passed onto both Marcus and Joel, who will both be pleased to hear that they were able to help you. Alternatively, you can email a scanned copy to, To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (, Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Check out this handy starter guide! Have a query about your account? You can access your bill through your My O2 portal through the O2 website, If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Want High Quality, Transparent, and Affordable Legal Services? i had to withdraw my complaint, wait to get the call details via subject access, then put in a new complaint, from which my 8 weeks to go to the ombudsman will restart. Shame as I have been with them for over 15 years. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. To discuss the best way to set up a Direct Debit please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. I was a direct O2 customer for 10 years and switching was the biggest mistake. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. Oh and yes, its a business contract and I am not a business the usual. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Although aerial can cancel my high bill and offer me the contract they should have done, only the ombudsman has the power to set aside my entire contract with aerial (so I can go back to o2 directly) and cancel my big bill and the ombudsman also can get you a goodwill payment to cover your time and effort. 08:50 13:19. Saves any middleman intervention and they have successfully sorted out many problems. Youll need to notify us that you want to cancel your account if you havent already done so. If you switch to another network at least 22 days before your normal billing date that month, youll get your final bill on your normal billing date. @Makembill These so called trusted partners are disgusting. Markets Act 2000. Think its to do with your wireless signal? Leaving us for another mobile network might affect any other O2 services youre using. We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. The assistant that dealt with my query was very knowledgeable and helpful. Company no. 10:53. 28-09-2018 Hi Barbara, we appreciate you providing us with your excellent feedback. I did manage to get help via their 'chat' function on website though - which I would rate as 5*. Alternatively, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. DP Please ensure you check the location of the equipment. The small plastic chip in your phone, which is used to connect your handset to the network, can sometimes display an error message. 4 days ago, Vicky Grant however i ALSO contacted aerial direct for a subject access request, about redacting my ID . Hello folks. First, You Gotta Call DirecTV. The main socket into the premise is called the master socket. Go to solution Anonymous Not applicable Options on 07-10-2013 15:53 My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. I'm paying 39 a month at the moment and my contract ends in December - there's no way I want to wait that long, but buying my way out is going to be expensive (approx 300) and like the very 'helpful' person at Aerial Direct said "you're never going to claw that back anytime soon", on Here's How to Get Out of a DIRECTV Contract Without Paying Simply visit the settings on your device and locate the update software button. So I let my other half organise his mobile contract a few years and he chose 02 then when he tried to contact them about something it seemed that he was under Aerial Direct. She'd been on nights and was shattered and caught unawares. In HD, an average video clip uses 3MB. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway Aerial Direct Read 1 more review about Aerial Direct CU Customer 1 review GB 7 hours ago Verified Change of email address on account How to Cancel DIRECTV (Do it in Under 5 Minutes!) - YouTube If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Have you tried Wi-Fi Calling? Then hold you hostage with a cancellation fee the price of a 2nd hand car. they answer your questions, emails so quickly. (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out Aerial Direct are a leading independent provider of mobile communications and a member of the O2 Direct Partner Network. Contract termination can happen, voiding the documents legal binding in some cases. She was told it would be two years, but the email says three years. customer To set this up or if you have any further questions about how you are billed please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. They will give you advice and then pass on the details once taken a report, unfortunately I cant really do much as I was caught in the same way your daughter was and was oblivious to it, had to learn the hard way but Im nearly at the end of the contract now. ( in my case i needed two calls - one from o2 and one from aerial, so i had to make two seperate subject access reqests). Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. Call our customer service team on 01329 558 558 to discuss ways in which we can try and improve this for you. You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. Check with your Account Manager when your agreement ends. Spoke to a very nice and helpful lady which resolved the problem, customer No help whatsoever and Im stuck in a business contract as a consumer with no where to go. Bev Brown You cannot cancel via their website as they DO NOT want to make it easy for you to cancel. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Your final bill will be based on the day you requested the transfer. Once youve signed up, well put the request in to take over your services with your current supplier. (Visit our guides below to understand which master socket you have). Keeping your mobile number or getting a new one. R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. Give us a call on 01329 558 558 and we can help you get this unblocked. Firstly, make sure that all the cables connected to the handset are secure and not loose. Support lines are open between Monday - Friday 08:30 - 17:30. I was ok with it, claimed to be offering a better deal etc and I ended up agreeing to a deal etc and tbh I hadnt had any issues with them..took out another deal in 2015 for an iPhone 6. then we come to this year, I was called as I was up for renewal this yearsaid I wanted to upgrade to an iPhone7, but the salesman gave me the usual speil of a better deal and I ended up getting a 5 discount (guess you have heard this before right) this wasnt for an iPhone7 this was for an iPhone6 my existing handset. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She managed to shove my problem in few minutes. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, My experience with Aerial Direct has always been one of excellence nothing is a problem to whoever you speak with and servicability has always been top quality. on 3 days ago, Mrs Lynda Baulch They got back to me and offered to pay half the bill AND, I'd found out o2 had an offer on at the time I reneweed my contract which would have been very obviously more suitable for my usage which they hadn't offered me,so I sent them the info and they offered it going forwards to me. As I say, I never realised that this company had so many issues until this year. 12:20. Tweeting a message uses about 500KB, but if youre uploading lots of photos, itll eat up more. Well done and the best of luck with this. on We are proud of what we have achieved and are excited to continue on this journey of growth and success. Our information security and business continuity policy is available upon request. Were sorry youre leaving us. 21:49. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Then I got my subject access request docs from o2 and aerial. - edited 12:55, on You do not want to keep your current mobile number your new network provider will give you one. This usually happens if you are in a crowded place such as a football stadium or a festival, or if its a festive time like Christmas or New Year as many people might be trying to send texts at the same time. Thank you! Stay connected with your business on the go with our customisable mobile solutions. on We have put together a number of first line checks you can carry out before you need to call our Support team. Solved: O2 or Aerial - who am I with? and why has my phone - O2 The Citizens Advice Bureau would be a good place to start. 09:22. If you have a fixed-price Direct Contracts contract, once your work is approved the funds are released to you immediately (no 5-day security period) If you have an hourly Direct Contracts contract, the client will deposit enough to cover a week's worth of hours into escrow. 95MB for a TV show and 570MB for a film. Comments posted are entirely of my own opinion. Direct Contracts with Clients - Upwork Help To find the IMEI of your handset you can simply dial *#06# from your phone. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb. So further to my post above, I didn't update in a while because before my subject access request to o2 was delivered (takes up to a month) and just before my 8 week complaint deadline to go to the ombudsman, the whole of England went into lockdown AND I caught covid-19 and was ill for 6 weeks and ended up in hospital. I was treated with courtesy and my query was dealt with quickly. Ask us for a PAC or STAC code. (https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx). No more calls dropping out. Shirley Walters 13:16, on Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. 05-10-2017 Sign in to continue. Your lovely comments will be passed onto Surinder, who will be pleased to hear that he was able to help you. one of our friendly advisors. To keep using your device, please re-register your device in the MyO2 app. To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (https://www.aerial-direct.co.uk/claim-your-discount/) and follow the steps. Kacey was really helpful with addressing two of my issues with new contract and new sim card. Please set up an alternative contact number in MyO2 to do so. 05-10-2017 My phone ever cut my data off as it said I went over then I receive a bill for over 800 in data charges for that month. Our passion and focus is built around putting the customer at the heart of everything we do. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. You have very limited options with business contracts. Spoke to a very nice and helpful lady which resolved the problem, customer What more could you ask for? Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. This is nothing short of robbery. We are delighted to hear that you had a great experience with our service. 5 days ago. We are a broker not a lender (FCA Registered Number: 729695). My O2 business is the perfect account managing tool to help you stay on top of your mobile usage. Depending on what master socket you have you may need a micro filter. UK PO15 5UA. It contains everything you need to set up your broadband including a wireless broadband router, a micro filter and set-up guide. We are proud of what we have achieved and are excited to continue on this journey of growth and success. 05-10-2017 If you're trying to learn how to cancel DIRECTV, the satellite giant doesn't make it easy to figure out. Answering your telecom questions and understanding our unified product offering. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. All calls you make with it will come out of your plans allowance of minutes as usual. Little stuck here, want to get out of this contractor have it reduced dramaticallyany help:? Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. Bolt-ons allow you to apply an add on to your tariff, whether you have run out of data, texts or minutes. Termination of Contract by Mutual Consent, You need to notify the party of the contract that it is being terminated, and you wish to let them know the termination date, You want to ensure you keep a good relationship later on just in case you want to work together again. 3 days ago. This can happen when there is a reduced or recent loss of signal or if the mast youre connected to is congested with other calls. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. All you need to do is call 901 as usual. Downloading one song uses around 3 to 10MB. They explained everything in a non-technical way so it was easy to understand. Get your a PAC or STAC code. We bill your usage retrospectively, so if youve recently been abroad, it could take up to two months for roaming charges to be billed after youve disconnected. Aerial Direct mis-selling MoneySavingExpert Forum It is always great to hear that our agents are providing a quality service. For your security, only the account holder can cancel service. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Four of these companies MOHELA, Nelnet, EdFinancial, and Maximus Education (which operates Aidvantage) are existing student loan servicers. 3 days ago, Anne Tune Try following your handsets user guide to confirm the SIM is in the right place. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Without attachments, the average email uses between 10 and 30KB of data. If a post answers your question. UpCounsel accepts only the top 5 percent of lawyers to its site. the man said, ok we can look at all that later, but i need to withdraw my complaint and wait to get the call. so i phoned citizens advice, who also put me in touch with trading standards, and the ICO - they basically said aerial sounded very dodgy and just to follow what is in writing regarding their procedure. Bismark On a pro-rata basis, the cost of switching can be calculated. Charlotte was very polite and explained everything to me in a way I could understand We even had a giggle which was nice, Hi Sharon, thank you for your excellent feedback. Due to our established relationship with partners such as Gamma, IPCortex, NEC and Horizon we are able to provide the best services and equipment. on A PUK code is your Personal Unblocking Key, you will need this if your handset or SIM become locked.

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