Log in to your Sage product or service, go to Account Management and select Email. Client IP address is restricted by the vendor. A valid value is required,this must be value between 0 and 999999999.99. The CardStart date that has been entered is not a valid month and year combination. Sage Pay send a server reponse to the tranasction registration POST in the Server protocol (see A2 in Sage Pay Server Protocol). The BillingAddress and BillingPostCode are required. 3039 : The TxType or PaymentType is missing - Sage Pay - osCommerce You cannot execute the specified command without administrative privileges. Check the card number and resubmit. It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. Please use mobile device to refund transaction. Not the answer you're looking for? SagePay provides a secure online portal called My SagePay where you can set fraud protection rules, find records of all transactions, and (depending on access privileges) even make refunds directly. The PaymentSystem does not support direct refund. The CardNumber field should only contain numbers. The simulator saw the Vendor Name ''. The TxType requested is not supported on this account. Please email support@sagepay.com with this error. You will need to check your code to ensure you are capturing the correct value being returned from Sage Pay and also that the VPSTxId you are submitting back to Sage Pay is correct. The Contact Fax contains invalid characters. You must always check your code to ensure that you are providing a valid identifier within the VendorTxCode field for all transactions. Surcharge value for percentage cannot be greater than 100. This vendor's rules require a successful 3D-Authentication. You will need to contact the Sage Pay support team to inform them which Vendor account you were using when this error occurred. The fractional part of the Amount is invalid for the specified currency. User authentication failed due to invalid authentication values. A valid card number has not been supplied in the Card Number field. You will need to check your code to ensure that you have supplied this value in the Vendor field. If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. The CV2 code that has been entered is invalid and must consist of either three or four digits depending on the card type selected. You will find the corresponding transaction status in the status field of the getTransactionDetail response. If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. I've found when using the module with the sagepay simulator 3d-secure 'just works' and had no problems (and no config changes at all - including the 3d-secure conditional action being disabled). Surcharge not allowed on this payment system. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). The ReleaseAmount field must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. You will need to check your code to ensure you are submitting the correct value. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. Connect and share knowledge within a single location that is structured and easy to search. The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. You will need to check to ensure that the correct value is being submitted. The server received an invalid response from the upstream server while trying to fulfil the request. The number of authorisation attempts exceeds the limit. to fix issue with successful transaction when 3DSecure failed we should apply rule Perform the 3D secure authentication for price range like 0.1 - 1000 for example - Eldar. This field is numerical only and can only support values from 0.01 to 100000.00. Everything worked as expected and a new resource has been created. The CV2 value you supplied in the CV2 field is incorrect, it must be a three or four digit number (American Express only), exactly as printed on the card. If the transaction has already been VOIDed you will be presented with this error message as you are only able to VOID a transaction once. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. The Billing Surname contains invalid characters. ATTEMPTONLY StatusDetail. If you have sent an Amount field with an invalid number of digits after the decimal place. XML root node should be vspaccess. The bank did not respond within an acceptable time limit. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. invalid_request: This error occurs when a required parameter is missing, invalid or provided more than once. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. element is only required for a Streamline merchant number. is too restrictive. No further action required. The vendor does not match with the vendor who registered the token. element either not found, or present more than once. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. VOID operation is not supported for PAYPAL transaction. A VendorTxCode has not been provided within your transaction registration. It should be less than 40 characters long, contain only letters and numbers with no spaces or special characters (except for hyphen(-), underscore (_) or full stop (.)). Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), MAESTRO (UK & International Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). If the monitor page is showing everything normal please contact Sage Pay directly. This Refund would exceed the amount of the original transactaction. Please select the card type you would like to use for the transaction. The check digit invalid. You will need to ensure that you have entered the full card number correctly and only those numbers that appear on the front of the card and try again. Authentication values are missing, https://github.com/joeratzer/opayo-admin-and-reporting-api-client. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. The syntax of the request was not understood by the server. Cannot create a token from a token transaction. Please check your code to ensure that you are providing a unique identifier that does not contain more than the maximum number of characters and that there are no unacceptable characters being provided. You will need to check your code to ensure that you are sending this value or that the data is in the correct field. You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. The request was unsuccessful because the server can not support the functionality needed to fulfill the request. SecurityKey - Only present if Status is OK. To register the initial transaction, you post to Sage Pay via the Transaction Registration URL (A1). The user must have access to the specified . You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. The Authorisation attempt was Declined by the cardholder's card-issuing bank. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. The post code value must be that to where the card being used is registered in order for the transaction to continue. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. If you are providing a value which has more that 200 characters then you will receive this system message. Can anyone see what I am doing wrong. Please try a different card. If you are sending a RELEASE or ABORT POST to the Sage Pay system, but the related transaction you have specified is not a DEFERRED transaction, you will receive this system message. You will need to check your code to ensure that the CV2 value provided consists of either three or four digits only depending on the card type selected. As you are using the Direct solution and hosting your own payment page you will always need to provide us with the CardType field to enable us to validate the card type matches that of the CardNumber field that has been provided. If you don't see an option to change your email in Account Management, contact your Sage support team. The user does not have permission to view this transaction. The Authorisation was Declined by the bank. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. You will not be able to enter more than 200 characters in the card address box on the payment pages. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. Unable to find the transaction for the or supplied. The PaymentSystem is not supported on the account. The VPSProtocol value is not supported by the system in use. You will only ever be required to provide us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. Hot Network Questions MBS benchmarking The location of a single object in empty space lvresize command doesn't increase size of lvm . This URL must be http:// or https:// and be no more than 255 characters in length. You will need to ensure that your code is sending the correct transaction details. Extracting arguments from a list of function calls. Please contact support@sagepay.com if you need this reset. mysql - Sage Pay / Opayo Credential on File ERROR 3370 : The Monday - Friday 9:00 AM - 5:30 PM. If you are posting over a VendorTxCode that has been used for a previous transaction registration for a successful transaction against your account you will be presented with this error message. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. Configure the settings page to suit your business. The request to VOID a transaction was Successful. Payment with authorize.net gives error User authentication failed due A Postcode field contains invalid characters. If you are passing any other characters, or spaces, you will receive this error. Check the content of the field you passed to ensure the e-mail address is valid. A transaction is unable to be registered without this information. Should be between 2.00 and 2.22. Gateway specific fields. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. The AccountType is not setup on this account. The VendorTxCode is a required field which is generated by you as a unique identifier for the transaction. Incorrect Fixed value entered. You will only be able to perform three attempts in order to gain a successful authorisation. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. The create token value is invalid, should be either 1 or 0. To determine what the code means you will need to contact your merchant bank as they are bank specific. The card number that you have entered cannot be validated and/or identified by the Sage Pay systems. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0712 and not as 07/12 should be sent for an expiry date of July 2012. The only exceptions that can be provided as characters along with letters and numbers are hyphens(-), underscores (_) or full stops(.). 1850 20 21 20 IE Sales Questions. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. You will receive this error message if you did not send an ExpiryDate field containing this value in your transaction registration POST. e.g. The Vendor Rule Bases disallow this card range. This value would have been sent back to you in the status response of the original transaction from Sage Pay. The Customer Name contains invalid characters. The Currency does not match the original transaction. What were the most popular text editors for MS-DOS in the 1980s? This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the details of the original transaction (RelatedVendorTxCode) has not been provided.

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