Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Set up the BT disc through an Ethernet cable. How do I change the name of my wireless network? Step 3. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Are you seeking a step-by-step guide on BT wifi disc setup? Everything you need to know about BT WiFi disc. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Step 1. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Wait for 5 minutes to start a detection on the device. Between your router and the Wi-Fi dead zone, place the extender. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. The best way to connect the hub and disc is to follow the instructions in the My BT app. These easy steps will quickly have you up and running. Full Wi-Fi only works with BT Smart Hub 2. 3. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. Add the new network name or password. In the My BT app, go to Hub settings and select Update Wireless Network. 19-08-2019 If you're an existing customer, you've probably already got one. The sales rep should really make this clear if so. These settings can be varied if you first set up the device. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Follow the simple steps below to set up Smart Hub 2: Step 1. Restart is one of the simple and popular methods to help you solve technological problems. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Plug your Wi-Fi Disc into a power socket and turn it on. Keep the disc and device away from the water sources. Watch this short video to set up or follow the steps below it. Ask for support from BT team if you have issues. >. Sure enough, we see a 75% increase. Step 4. If you don't have this or want to know more see What is a BT ID and how can I get one? Ordered a Hybrid Connect device? The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Use a needle or paper clip to press the factory reset button for about one second. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. Where should I install the Wi-Fi extender? 20h48. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). The BT WiFi quantity you need depends on your houses size. 31-03-2019 The extension can never, however, be as quick as your router, so that is all it means. You will see the light on the device change into orange but return to solid blue within one minute. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. BT Hub, BT Voyager and Connected Devices GPL code. Not got the app? @JimWooly21Thanks for posting and welcome to the BT.com community forums. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. 17h23. Re: Setup Complete Wi-Fi (Black disc) without cable? What to Note when Performing BT Wifi Disc Setup? If you want to replace it, ask the helpdesk to change the new one. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. In the My BT app, go to Hub settings and select Update Wireless Network. Yet, you can not do this if you use Premium Home WiFi. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? 15h36. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Contact BTs ISP if you still see the red light. Unplug the cable. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. Does the disc have to connect via ethernet? Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Unplug the disc from the mains and plug it in at the preferred location. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. Connect it with the WAN port on the BT hubs back. Then, you connect the Ethernet cable's other end to the BT hub. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. Step 3. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. 19-08-2019 Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. This is phenomenal. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. Once logged into it, tick the Mode box to choose Mode 1. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. 3. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. If you get any future issues post back and let us know. If you are a new customer, the company will provide you with a BT ID through an email for activation. If the problem continues please contact the helpdesk. Press this button and wait until all lights are off, Step 3. The range of the discs can vary significantly depending on the operating environment and the location. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. 17h28. Then, navigate More and Your WiFi network and Set up New Disc in the app. Also, placing it in a ventilated room more often is best. A BT sales rep offered me a new contract that included the Wifi range extending discs. Pair the complete WiFi disc to the hub again. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). They are compatible with any hub from different suppliers. Setup Complete Wi-Fi (Black disc) without cable? Step 5. Step 2. 19-08-2019 What is Complete Wi-Fi and how do I get started? To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. The first thing is the number of the disc; next is care and safety. 30-03-2019 Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). This device is a powerful booster supporting you in reaching a reliable and consistent network connection. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. If you encounter any issues, access the BT official website's support team. 10-07-2020 You'll need to update your wireless devices with the new details. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Now, if you face this problem, you can follow the detailed steps in our tutorial. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 01-04-2019 You can do a location test with WiFi Disc, power supply, and phone. 19-08-2019 I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. When the BT disc appears in blue light, the disc and hub are successfully connected. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. Step 4. 29-01-2019 How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. We offer you a detailed step to help you set up BT disc quickly without hassle. On the home screen, select More, Your wi-fi network and then Set up new disc. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Try moving the disc closer to the one connected directly to your hub (router). gibbylinks. The light flash red and within a few seconds turn solid blue You also consider some methods to keep the disc safe. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. Only by factory resetting all three in that order did everything work together. Thanks. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. This will guide you through the set-up and suggest the best location for your disc. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. It is one of the best ways to troubleshoot the problem quickly and effectively. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. This will guide you through the set-up and suggest the best location for your disc. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. Power off disks that are not directly connected to a hub (router). This is the process to pair them without the app. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). If you don't have this or want to know more see What is a BT ID and how can I get one? The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. So the problem must have been some corruption within the Smart Hub 2. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device.

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