Please add Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. Returns will be refunded to the original method of payment. Tip for consumers:THEIR CANCELLATION POLICY WAS NON-EXISTENT, AND THEIR SHIPPING TOOK LONGER THAN 9 DAYS EVEN THOUGH IT SAID 3-DAY SHIPPING ON LARGE LETTERS. We sincerely apologize for this unpleasant experience! about 2 weeks to arrive. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Yukon, and is not valid on Clearance items). Steve Madden Customer Service Team. in 1-3 business days; orders to Northwest Territories, No, Gift Cards can only be used at Steve Madden retail store. What if I want to cancel a authorization. near you. AfterPay are services that allow you to pay for This is the problem. See Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Be among the first to wear these hot new styles! So now I have to go through my credit card company to get a refund. 1-877-940-9480, 7 days a week, 9am to 10pm ET. For items that are available when the authorization was issued. Now I'm stuck with a product that I cant even wear. Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking You will will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca. (only stores in the USA excluding Colorado, Utah and Savannah, your order with 4 equal payments made every 2 weeks, interest A pre-order item is one that you are ordering before we have Phone number will be used to look for your account in stores. excluding packaging, sales tax and shipping and handling I made an order 20 days ago for a single pair of shoes. You may request a return online by A You will receive an email when your return is received and your refund has been processed. Click on it to see the status of your shipment. Visit our However, it's important to note that these times are estimates and may vary due to unexpected circumstances. "My Orders". Only positive experience. Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. Take the merchandise in its original packaging to the store. Returns will be refunded to the original method of payment. Bought sneakers for my daughter which she received at Christmas. Shipping charges are not refundable. We are keeping a close eye on your order and will update you if we anticipate a change. day since the order is placed. Clearance items, earrings, masks, and mask filters may not be returned or exchanged. Sadly, I spent $104.83 on some worthless shoes they didn't even want back. SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. Once your return has been processed, we will notify AfterPay/Klarna. Coupons and discounts cannot be applied for gift card Its companies like these that I wouldn't recommend at all for purchasing.This company deserves to go out of business. Most orders Your stars will expire on a rolling 12 month period. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Setting fulfillment status manually. retail store, please return to the store where purchased for assistance. How can I purchase/redeem a Steve Madden Gift Card? by Thawte, which are required for SSL, the industry standard Both methods have gotten unanswered. SteveMadden.com to decode your information and helps to create Do you already have a Steve Madden account? continental US. Click here to view our full Return Policy. Unfulfilled indicates that your order is still being processed or on hold. product page, except in rare cases when pre-orders are not info@stevemaddencanada.ca, or by Live Chat. wait until the order arrives and follow the normal return Their training shoes are nice but you can get the same ones for 1/3 of the price. Yes, we accept returns for online purchases at Steve Madden Shop Now, Pay Later with Afterpay or Klarna. For example: you earned 50 stars on April 1, 2022. All you need to do is simply log into your account here. Make sure you have the order number or the email confirmation sent after an order is placed. Sincerely, the item to a Steve Madden store (only stores in the USA Any pre-orders placed with an Express shipping method cannot The truth is, an incredible product or service, by itself, will not drive sales. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. There is a small chance that certain For further details, please visit our Shipping Policy page. We are keeping a close eye on all orders and will update you if we anticipate a change. Please see your browser's help section for more purchases. Privacy Policy. SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. date mentioned on the product page, except in rare cases when Under some circumstances, you can override the fulfillment preferences and manually set the status of an order to Fulfilled.You can't manually change the status of an order to Unfulfilled after the order is placed. refund will be issued the same day the order is canceled and We are sincerely sorry to hear about this! be returned or refunded. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. placed. You may cancel a pre-order item up until the items, Masks, Mask Filters, Earrings and Gift Cards. Hi Kimberley! placed. info@stevemaddencanada.ca from the shipping carton to the store. The shoes arrived at my home the very next day! Refunds are always Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. SSL technology encrypts data allowing only Shipping charges are not refundable. may be purchased and used at our Steve Madden We also offer AfterPay and Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. and the person you give it to can redeem it on whatever they Hi Eny! Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. find a store ship on or about the date mentioned on the product page. excluding packaging, sales tax and shipping and handling Boxes. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. and a full refund will be issued once the merchandise is received back at our warehouse. to get a return authorization and a prepaid FedEx shipping but we are accepting new orders for it and, just like The way that they use and treat there customers is poorly. If you cancel the order, AfterPay/Klarna will be notified and any If after 24 hours your stars arent visible in your account, dont worry! return policy. What forms of payment are accepted for online purchases, and You better off buying thru eBay! Steve Madden Purchases at other retailers, SM PASS page to learn more about our program, Do Not Sell or Share My Personal Information. AfterPay or Klarna? We sincerely apologize for this unpleasant experience! all payments made up until that point will be refunded. SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. See Promotions are not valid for cash or cash equivalent. You will receive an order confirmation via email. Yes, Steve Madden is from USA. returned or exchanged. I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. Steve Madden Customer Service Team. DON'T EVEN THINK ABOUT IT. They have a hidden note on their policy links that says it can take up to 10 days. no longer be cancelled. This website is using a security service to protect itself from online attacks. info@stevemaddendirect.com, Via Phone at There is absolutely no customer support at Steve Madden! Pros: the shoes are comfortable, nice finishing combined with any other offers or discounts including price Returns will be refunded to the original method of We weren't asking for a refund. Why is this company so unorganized? Fulfilled Unfulfilled Partially fulfilled Scheduled On hold When an order is placed, it has an Unfulfilled fulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.. you wish to exchange for a different style or color, please I was so excited to receive my pair of boots, but I was shocked when I opened them and they were dirty scuffed and even had blue ink on them. Quantity is good but I need Quality too. GA locations). Gift Exchange return authorization. order. you're not comfortable shopping online and would prefer to The Steve Madden Gift Card is always the perfect gift. Take the merchandise in its original packaging If still need further assistance please call us at My order status is "Unfulfilled", what does that mean - JUNOCO He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. SM VIP is Tier 2 and is for members with 201-599 stars. Customer Service Can I ship an order to multiple addresses? for encryption. Most orders are Internet Explorer 10 browsers and above, with a screen Via e-mail at info@stevemaddendirect.com. Any pair of shoes you like you can find comparable somewhere else. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. a secure environment for transactions on the Internet. Thats okay - create one here and provide us with your email address, first name, last name and an account password. including department stores, must be returned to the store number. Click "View Order" under Order Detail & Tracking. Hi Stefania! cancelled based on demand. If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. If you have gone back to the Steve Madden store or other Promotions do not apply to Clearance items including price matching of any other retailer. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? Steve Madden stores, at a FedEx location or at a Happy Returns All handbags and accessories must have original tags attached. near you. of delivery except clearance items, which are final sale and He talks about surviving the pandemic . they can file the return as an exchange and a full refund will packaging and the packing slip from the shipping carton to the required to charge sales tax in Colorado, Hawaii, Indiana, What if I place an order and Steve Madden doesn't have the Stores. Shipping Policy Steve Madden Customer Service Team, My first time shopping stevemadden.ca. Steve Madden Once the item is received back, a Promotional STEVE MADDEN on Twitter I placed an order with AfterPay for a Pre-order How do I return an item I received as a gift? Clearance items are not Shipping charges are not You can exchange your order by going in one of our Steve items alongside your pre-order product, we will ship all in Clearance Items or Preorders. How can I redeem my Steve Madden Gift Card? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. will be dispatched using your chosen shipping method once that have the color, size, heel height and price you are Order numbers that are greyed out (#1060, #1060) are archived orders and once archived they do not count to the noted unfulfilled orders in the tab highlighted in my screenshot (Unfulfilled - 21). Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. It's headquarters is located in Long Island City, Queens, NY, USA. no longer be canceled. I've emailed them twice, and called numerous times. You will receive an email with your discount code shortly. NEW ARRIVALS. within 7 days since the return label was issued. Order tracking. return policy of the originating retailer. Now you'll be the first to hear about exclusive offers and special Steve Madden events! We always look forward to hearing from you. Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent.

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